DeskAlerts Solutions for the IT Department
Timely alerts keep employees informed and improve the effectiveness of your IT Department
The IT department tasked with making sure that technology problems are kept to a minimum. Part of that challenge is dealing with interruptions in network service - whether that interruption is planned or not. Routine downtime that isn't communicated effectively can be just as disruptive as an unexpected problem - and both can result in confusion and irritation on the part of the users, a flood of calls that swamp the IT phone lines, and a break in operational efficiency that costs the company time and money.
DeskAlerts is an internal messaging and notification system that helps the IT department with instant, global service alerts that can't be ignored. Keeping the rest of the company informed when interruptions occur relieves a huge burden on IT staff resources, and lets the whole department concentrate on solving the problem - not on answering the phone.
Keep employees informed of issues
Email has proven to be an ineffective means of notification for pre-planned service outages, as it is often ignored or overlooked. And when there is an unexpected break in service, email service is often interrupted as well. DeskAlerts delivers both proactive desktop alerts and emergency alerts that can't be ignored - whether or not the email is working.
Minimize calls to the help desk
With DeskAlerts, both planned and emergency outage notifications can be delivered the moment the outage occurs, to let people know that IT is aware of the problem, and to keep them updated on the progress of the fix. This dramatically reduces both calls to the IT department and the frustration levels of users throughout the organization.
Increase operational efficiency
Keeping employees informed in advance of scheduled downtime is the best way to reduce frustration and give them the time to make other arrangements and keep productivity at a maximum. During unplanned outages, keeping users updated on the repair progress allows them to relax and re-focus on their work rather than wasting time worrying about the status of the fix.
