FAQ

Where DeskAlerts is hosted, on our side or your side?
You can obtain full copy of DeskAlerts and host it within your corporate network or any other host. We can also host DeskAlerts on our server significantly reducing upfront payments and total cost of ownership.

Can I export users from our Active Directory?
Yes, DeskAlerts fully supports Active Directory, you can export users. DeskAlerts synchronizes with Active Directory continuously. You can export multi-domain or very complicated tree structure.

Can I send alerts from another application?
Yes, using API another application can send alerts via DeskAlerts.

Can I send alerts to Blackberry or Wireless PDA?
Yes, DeskAlerts can send messages to Blackberry and Wireless PDA using SMS gateway.

What are recommended server requirements?

Windows 2000/2003/2008 Server
IIS 6.0
MSSQL 2005
CPU of 1Ghz or higher
1024 MB RAM
200 MB free hard drive space

Is dedicated server required or DeskAlerts can share the server?
DeskAlerts can be installed on server sharing resources with another applications.

What are workstation requirements?

256 MB RAM
1 MB free hard drive space
Windows 95/98/XP/2000/2003/Vista

What is bandwidth consumption?
Each client consumes about 3Kb per hour. You can adjust this value by setting pinging period.

Can Desktop Client be packaged as an MSI file?
Yes, Desktop Client can be packaged as EXE installation file of MSI file.

What is port number DeskAlerts use to send messages?
DeskAlerts uses 80 HTTP port.