Level 1 (L1)

Our company provides the full range of technical assistance based on 2- Level Support Model.

On Level 1 you will get:

• Help with simple problems or general "how-to" questions relating to DeskAlerts including uninstalling/reinstalling assistance, usage support, basic troubleshooting, functionality description and limitations , compatibility information, getting software updates etc.
• E-mail support with resolution timeframe within 24-72 hours

More specific and customized requests are referred to the Level 2 .