Back in the 90s and up to the last decade, the email was the undisputed king of business communication solutions. It was fast, inexpensive, and easy to retrieve. Virtually everyone in a typical organization has an email address, a proof of how widely used email is in the corporate world.
Today, we are experiencing a dramatic shift in business communication. Business communication solutions are changing the way people in the corporate world interact with each other. Whether for communicating internally or for reaching out to clients, suppliers and other stakeholders, companies now have different business communication solutions to tap aside from the good ole telephone and email.
The following are some of the business communication solutions every company, whether a Fortune500 firm or a startup, should have:
1. File Sharing Apps
A few years ago, you would have to transfer files on a flash drive and then pass the latter to your officemate. Or you would have to email every file you wanted to share. Emailing large files can be quite a hassle because you would have to break it down into several batches, so that it won’t be blocked by the email system.
But with file sharing apps, there’s no longer a need to pass around flash drives or email every file you want to share. You can now share actual folders and files with your colleagues, even if they are 10,000 kilometers away from your office.
2. Voice Over Internet Protocol (VoIP) Technology
VoIP phones have basically replaced the traditional telephone in the workplace. VoIP technology lets businesses to make telephone calls from a desktop computer that is equipped with a VoIP phone. It offers a lot of benefits that make it more practical over the traditional telephone.
Perhaps the most important benefit that it has afforded users is the lower costs of making calls. Long distance VoIP calls, for one, are a lot cheaper than traditional cell phone calls. VoIP also allows employees who are always on the move to contact their bosses and colleagues anytime, anywhere as long as they have an Internet connection. Plus, VoIP phones are easy to install, maintain, and repair.
3. Desktop Alerts
With desktop alerts, management can push important announcements, messages, and reminders to its employees straight into their desktop PCs. This way, all important communication won’t be left unnoticed by busy employees who tend to overlook email messages.
4. Customer Relationship Management (CRM)
With tons of emails coming and going on a regular basis, it can be very difficult to track every single message that was sent or received by a employee. But with a CRM system, it is a lot easier to keep track of what a unit told to a client, or which customer has to be reminded about a particular concern.
With a CRM system, employees can interact better with current clients as well as prospect. They can keep track of sales targets, and provide better marketing and customer service support.
5. Project Management System
Just like CRM, a project management is designed to make things easier for a team to track the status of a project it is implementing. From viewing detailed activity history of every action that an employee takes, to updating projects and assignments, to reducing email messages, a PMS can promote collaboration between team members far better than most business communication solutions.
It’s not a stretch of the imagination to conclude that business communication has improved by leaps and bounds in the past 5 to 10 years. We’re no longer reliant on emails. And that has proven to be a good thing for many corporate workers.