DeskAlerts Blog

IT Outage Notification Template 2023

Caroline Duncan - Jan 5, 2023 8:30:00 PM

In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

Topics: Helpdesk- IT Outage- IT Issues- IT communications

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6 Help Desk Templates to Improve Communication

Caroline Hamilton - Jul 29, 2022 2:45:00 PM

Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the team can get on with the job of helping internal clients. Using templates for common issues is a great way to achieve this.

Topics: Helpdesk- IT Outage- IT Issues- IT communications

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Most Common Help Desk Issues

Caroline Duncan - Oct 13, 2021 8:15:00 PM

IT helpdesks in large organizations are often extremely busy places, with staffing and budgetary issues that can affect the ability to deal with large volumes of help requests – which is a major problem experienced by help desks. 

Topics: Helpdesk

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Solving Internal Communications Challenges In Large Organizations With DeskAlerts

Caroline Duncan - Jul 24, 2019 10:38:30 AM

Having effective internal communications systems in place is critical for any organization. It ensures that everyone is on the same page, important information is shared easily, helps to build a positive culture, increases productivity and profitability and boosts the morale of the workforce and levels of engagement.

Topics: Corporate Communication Strategy- Corporate Communication Tools- Improve Corporate Communication- Desktop Alerts- Desktop Alerts Software- Internal Communication Best Practices- Helpdesk

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What to Include in an IT Outage Notification

Caroline Duncan - Jan 24, 2019 7:10:00 AM

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

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Channels for IT Communication

Caroline Duncan - Jan 10, 2019 1:23:58 PM

Your IT department has an important role to play in your organization, keeping it connected with information technology software and hardware, troubleshooting, providing advice and support and making sure that employees are able to carry out their day-to-day work.

Topics: Desktop Alerts Software- Cybersecurity- Mass notification- Helpdesk- Internet Security

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Helpdesk Practices That Will Help You in 2023

Caroline Duncan - Dec 20, 2018 1:24:42 PM

With a new year upon us, it’s a great time to take stock of your business practices to determine if they are helping you to get the most bang for your buck.

Topics: Helpdesk- Internet Security

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Integrating DeskAlerts with Your Help Desk

Caroline Duncan - Dec 13, 2018 1:05:34 PM

Help desk managers have a tough job trying to manage the expectations of the organization they work for, keeping computer systems and networks up and running, while troubleshooting any emerging issues.

Topics: Helpdesk

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7 Common Help Desk Issues and Solutions

Caroline Duncan - Nov 8, 2018 10:17:30 AM

The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a crisis for the company if not dealt with properly.

Topics: Helpdesk

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How to Reduce the Number of Help Desk Incidents

Caroline Duncan - Oct 25, 2018 11:55:36 AM

Your company’s IT help desk has an important role to play, providing support and trouble shooting technical issues that your employees may be facing on any given day.

Topics: Helpdesk

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