In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

Topics: Helpdesk- IT Outage- IT Issues

IT helpdesks in large organizations are often extremely busy places, with staffing and budgetary issues that can affect the ability to deal with large volumes of help requests – which is a major problem experienced by help desks. 

Topics: Helpdesk

Having effective internal communications systems in place is critical for any organization. It ensures that everyone is on the same page, important information is shared easily, helps to build a positive culture, increases productivity and profitability and boosts the morale of the workforce and levels of engagement.

Topics: Corporate Communication Strategy- Corporate Communication Tools- Improve Corporate Communication- Desktop Alerts- Desktop Alerts Software- Internal Communication Best Practices- Helpdesk

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

Topics: Desktop Alerts Software- Cybersecurity- Mass notification- Helpdesk- Internet Security

With a new year upon us, it’s a great time to take stock of your business practices to determine if they are helping you to get the most bang for your buck.

Topics: Helpdesk- Internet Security

Help desk managers have a tough job trying to manage the expectations of the organization they work for, keeping computer systems and networks up and running, while troubleshooting any emerging issues.

Topics: Helpdesk

The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a crisis for the company if not dealt with properly.

Topics: Helpdesk

Your company’s IT help desk has an important role to play, providing support and trouble shooting technical issues that your employees may be facing on any given day.

Topics: Helpdesk

There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act towards customer service staff show that not everyone is the same. Some people are pleasant, some people are frustrating and some people are downright hostile and difficult.

Topics: Helpdesk