If your business is looking to achieve operational excellence and maintain a competitive edge in today’s technology-driven world, investing in and implementing monitoring and incident detection alerting software is essential. This is a critical component of modern IT infrastructure management, and provides real-time visibility into system performance, enables proactive issue detection, and ensures that your services are available and reliable. 

When your company faces a crisis, it is important that you are prepared for both business continuity and disaster recovery so that you can resume your operations as quickly as possible. Understanding business continuity vs disaster recovery is essential – you shouldn’t get the two confused. Having plans for both will help with your organization’s recovery and ongoing viability.

In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

IT departments often have important information to share with their organizations but may find it difficult to do so effectively. Using innovative tools and thinking outside the box can help to ensure that IT messages get out to staff.

The background on your employees’ computer desktops is valuable real estate for communicating with them. The space can be used to display all sorts of messaging, from corporate values to reminders about security or news and information about your organization’s latest projects, products and initiatives.

It’s a great way to passively reinforce messages that you are delivering to employees via other channels. Whenever they look at their computer desktops, they’ll see the information you want them to see. This method isn’t as obtrusive as other methods of communication.

Having corporate wallpaper also ensures that your employees aren’t setting their own and using images that are inappropriate.

In many companies, deploying uniform corporate wallpaper tends to be done via the IT department using the Group Policy feature that is built into Windows. Group Policy is a tool that enables centralized management and configuration of a range of Windows features on user computers, such as applications and user settings.

Developing a consistent process to onboard new employees into your organization ensures that from the very start they feel as though they are part of a cohesive team, while management can also be assured that important information is consistently shared with everyone new.

Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the team can get on with the job of helping internal clients. Using templates for common issues is a great way to achieve this.

Information technology keeps modern workplaces running. It’s necessary for all sorts of tasks, and is crucial for productivity and profitability. However, there are always things that can go wrong, or scheduled maintenance and upgrades that need to take place. 

Every organization needs to ensure cybersecurity awareness among employees to help protect data and systems. It’s important that employees understand and are mindful of the day to day situations that could actually cause harm to the company if they are not careful.

As the words ‘pandemic’ and ‘COVID’ were becoming common household names (albeit dreaded ones) in February 2020, McKinsey published the result of a new global survey on future workforce needs. One of the findings was: