DeskAlerts Blog

IT Monitoring and Incident Detection

Caroline Duncan - Jul 17, 2023 1:42:55 PM

If your business is looking to achieve operational excellence and maintain a competitive edge in today’s technology-driven world, investing in and implementing monitoring and incident detection alerting software is essential. This is a critical component of modern IT infrastructure management, and provides real-time visibility into system performance, enables proactive issue detection, and ensures that your services are available and reliable. 

Topics: IT Outage- IT Issues- IT communications- Best Practices

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BYOD Pros and Cons For Your Business

Caroline Duncan - Jun 9, 2023 9:55:48 PM

There have been rapid shifts in the way that workplaces function over the past few years, with an increasing reliance on technology and non-traditional work locations (working from home, working offsite, etc.) being embraced. This was slowly gaining momentum before the onset of the COVID-19 pandemic but has been super-charged since then.

Topics: Cybersecurity- Internet Security- IT Issues

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IT Outage Notification Template 2023

Caroline Duncan - Jan 5, 2023 8:30:00 PM

In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

Topics: Helpdesk- IT Outage- IT Issues- IT communications

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6 Help Desk Templates to Improve Communication

Caroline Hamilton - Jul 29, 2022 2:45:00 PM

Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the team can get on with the job of helping internal clients. Using templates for common issues is a great way to achieve this.

Topics: Helpdesk- IT Outage- IT Issues- IT communications

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IT Departments in Hospitals: Role And Benefits

Caroline Duncan - Jan 13, 2022 3:00:00 PM

Hospital IT departments have an essential role to play in assisting hospital staff to manage and care for patients. These systems are so essential and ingrained into modern-day hospitals that it can literally be a matter of life or death if they stop working effectively.

Topics: Healthcare- IT Issues- IT communications- Digital signage

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CIO Priorities 2022

Caroline Duncan - Dec 30, 2021 8:15:00 PM

The past two years have been challenging for everyone, not least of all the technology leaders in companies who have suddenly had to restructure their operating environments to accommodate employees working in different ways as a result of the COVID-19 pandemic. Fortunately, constant change is nothing new for the Chief Information Officer (CIO) and other technology leaders in organizations who increasingly face unique challenges as they navigate an ongoing landscape of rapid technological change, security threats and skills shortages across the industry in 2022.

Topics: IT Issues- Business Continuity- IT communications

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What to Include in an IT Outage Notification

Caroline Duncan - Jan 24, 2019 7:10:00 AM

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

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Does Your IT Department Have Effective Communication?

Caroline Duncan - Jan 22, 2019 7:00:00 AM

While the staff in the IT department might be hard-working, dedicated professionals who are committed to delivering excellent information technology solutions to the company, they may not get the recognition they deserve because of poor communication.

Topics: Corporate Communication Tools- Mass notification- IT Issues

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CIO Challenges for 2023

Caroline Duncan - Jan 16, 2019 9:34:33 AM

The Chief Information Officer (CIO) often has a metaphoric tightrope to walk in any organization, delivering innovation, adding value, but also troubleshooting and delivering savings as well.

Topics: Alert Software- Cybersecurity- Internet Security- IT Outage- IT Issues

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How to Create an IT Budget

Caroline Duncan - Sep 14, 2018 8:26:22 AM

So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread.

Topics: IT Issues

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