DeskAlerts Blog

What to Include in an IT Outage Notification

Caroline Duncan - Jan 24, 2019 11:10:00 AM

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

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Does Your IT Department Have Effective Communication?

Caroline Duncan - Jan 22, 2019 11:00:00 AM

While the staff in the IT department might be hard-working, dedicated professionals who are committed to delivering excellent information technology solutions to the company, they may not get the recognition they deserve because of poor communication.

Topics: Corporate Communication Tools- Mass notification- IT Issues

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CIO Challenges for 2019

Caroline Duncan - Jan 16, 2019 1:34:33 PM

The Chief Information Officer (CIO) often has a metaphoric tightrope to walk in any organization, delivering innovation, adding value, but also troubleshooting and delivering savings as well.

Topics: Alert Software- Cybersecurity- Internet Security- IT Outage- IT Issues

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How to Create an IT Budget

Caroline Duncan - Sep 14, 2018 12:26:22 PM

So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread.

Topics: IT Issues

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How to Build Your IT Department’s Reputation

Caroline Duncan - Sep 7, 2018 5:16:38 PM

Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive and rude.

Topics: IT Issues

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How to Improve the IT Department’s Reputation in Your Company

Caroline Duncan - Aug 15, 2018 2:47:09 PM

You know that your IT department is staffed by competent, qualified and hard-working employees. But the perception held by the rest of the organization may be the opposite.

Topics: IT Issues

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The Principles of Risk Communication

Caroline Duncan - Jun 29, 2018 4:21:02 PM

When there is potential for a crisis to take place, or one has happened and an organization needs to recover from it, one of the critical aspects of overcoming this issue is communication.

Topics: IT Issues

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Best Practices for IT Risk Management

Caroline Duncan - Jun 28, 2018 4:20:16 PM

Information technology professionals have an important role to play in keeping an organization’s IT infrastructure up and running, ensuring it functions smoothly and is secure.

Topics: Internet Security- IT Issues

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The Most Horrible Helpdesk Requests

Caroline Duncan - Jun 14, 2018 6:08:29 PM

When you work on the IT help desk it can feel like you hear the same things over and over and over again.

Topics: Helpdesk- IT Issues

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The Top 5 Reasons CIOs Get Fired

Caroline Duncan - Jun 13, 2018 2:55:10 PM

There’s a joke that the acronym for a Chief Information Officer – CIO - stands for “career is over”. Like many jokes, there is some substance to it. A CIO has a lot of responsibility and a lot on his or her plate – and when things go wrong, they often go spectacularly wrong, spelling the end of the line for the CIO’s tenure in a company and potentially the end of their entire career.

Topics: IT Issues

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