Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the team can get on with the job of helping internal clients. Using templates for common issues is a great way to achieve this.

Topics: Helpdesk- IT Outage- IT Issues- IT communications

Hospital IT departments have an essential role to play in assisting hospital staff to manage and care for patients. These systems are so essential and ingrained into modern-day hospitals that it can literally be a matter of life or death if they stop working effectively.

Topics: Healthcare- IT Issues- IT communications- Digital signage

The past two years have been challenging for everyone, not least of all the technology leaders in companies who have suddenly had to restructure their operating environments to accommodate employees working in different ways as a result of the COVID-19 pandemic. Fortunately, constant change is nothing new for the Chief Information Officer (CIO) and other technology leaders in organizations who increasingly face unique challenges as they navigate an ongoing landscape of rapid technological change, security threats and skills shortages across the industry in 2022.

Topics: IT Issues- Business Continuity- IT communications

In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

Topics: Helpdesk- IT Outage- IT Issues

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

While the staff in the IT department might be hard-working, dedicated professionals who are committed to delivering excellent information technology solutions to the company, they may not get the recognition they deserve because of poor communication.

Topics: Corporate Communication Tools- Mass notification- IT Issues

The Chief Information Officer (CIO) often has a metaphoric tightrope to walk in any organization, delivering innovation, adding value, but also troubleshooting and delivering savings as well.

Topics: Alert Software- Cybersecurity- Internet Security- IT Outage- IT Issues

So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread.

Topics: IT Issues

Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive and rude.

Topics: IT Issues

You know that your IT department is staffed by competent, qualified and hard-working employees. But the perception held by the rest of the organization may be the opposite.

Topics: IT Issues