Major incidents are events that occur in an organization that are generally critical in nature and require urgent attention in order to remediate the problem. Each business will have its idea of what constitutes a major incident, but in general, they can be things like IT outages, power cuts, systems failures, inclement weather, and anything else that can harm your business operations.  By effectively communicating with your employees during a major incident, you can help to minimize the impact it will have.

Topics: Emergency Alert System- IT Outage

In the modern business environment, your employees rely on a range of IT systems in being able to do their jobs. This includes software and hardware, phone systems and internet access.

Topics: Helpdesk- IT Outage- IT Issues

Companies need to be prepared for a range of scenarios that can eventuate where their business is disrupted in some way. These are known as “incidents” and can vary from IT outages through to emergencies like fires or gas leaks - and everything in between.

Topics: Emergency Alert System- IT Outage

IT system outages can happen when you are least expecting them. If you should find your systems are down unexpectedly, having a plan in place to deal with it will help you to smoothly go into response mode to rectify the situation.

Topics: IT Outage

The COVID-19 pandemic changed the world very quickly and took many businesses by surprise.

Topics: IT Outage- Internal Communications

IT outages are a part of modern business life. There can be many reasons for them, ranging from planned maintenance and upgrades through to software bugs, internet service provider problems all the way through to hardware failure, viruses or cyber attacks.

Topics: IT Outage

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.

Topics: Helpdesk- Internet Security- IT Outage- IT Issues

The Chief Information Officer (CIO) often has a metaphoric tightrope to walk in any organization, delivering innovation, adding value, but also troubleshooting and delivering savings as well.

Topics: Alert Software- Cybersecurity- Internet Security- IT Outage- IT Issues

At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades!

Topics: IT Outage

IT administrators need to take their systems off-line for maintenance and upgrades from time-to-time. And then there are other times where outages happen because of software or hardware issues, and the IT department must investigate the cause of the outage and restore the systems as soon as possible.

Topics: IT Outage