Finding innovative and more efficient ways to do business is a priority for just about every team in every company. For the help desk, this can involve reducing redundant work practices so that the team can get on with the job of helping internal clients. Using templates for common issues is a great way to achieve this.

Business continuity is about having a plan for when emergencies or difficult situations may arise.

These situations could be categorized as internal or external threats. Business operations need to continue uninterrupted under any circumstances. It can cost a lot of money to get a company back on track after a long unexpected break. The continuation of the flow, the maintenance of essential functions throughout and after a disaster occurs, can help your customers feel that they can rely on a company that always has their backs.

Your company can be the one that has been around for 25+ years, with experience and wealth to share. However, business continuity will play a huge part in making that dream happen.

Several tools can help a business create and manage a plan of continuity — you can get your whole company on board with the right type of business continuity management program.

When your company faces a crisis, it is important that you are prepared for both business continuity and disaster recovery so that you can resume your operations as quickly as possible. Understanding business continuity vs disaster recovery is essential – you shouldn’t get the two confused. Having plans for both will help with your organization’s recovery and ongoing viability.

In the modern business environment, your employees rely on a range of IT systems to be able to do their jobs. This includes software and hardware, phone systems and internet access.

Major incidents are events that occur in an organization that are generally critical in nature and require urgent attention in order to remediate the problem. Each business will have its idea of what constitutes a major incident, but in general, they can be things like IT outages, power cuts, systems failures, inclement weather, and anything else that can harm your business operations.  By effectively communicating with your employees during a major incident, you can help to minimize the impact it will have.

Companies need to be prepared for a range of scenarios that can eventuate where their business is disrupted in some way. These are known as “incidents” and can vary from IT outages through to emergencies like fires or gas leaks - and everything in between.

IT system outages can happen when you are least expecting them. If you should find your systems are down unexpectedly, having a plan in place to deal with it will help you to smoothly go into response mode to rectify the situation.

The COVID-19 pandemic changed the world very quickly and took many businesses by surprise.

IT outages are a part of modern business life. There can be many reasons for them, ranging from planned maintenance and upgrades through to software bugs, internet service provider problems all the way through to hardware failure, viruses or cyber attacks.

Your employees rely on different IT systems in order to do their jobs and help your company to run efficiently and effectively.