"DeskAlerts enables the Information Services department to send quick and informative updates to customers"
Allen Watt
Customer Service is a critical front-line department that deals directly with your customers - usually when they are frustrated and having a problem. How you deal with an upset customer has a huge effect on overall satisfaction and customer retention rates. When there is a problem, long wait times and uninformed call center staff only add to a customer's aggravation.
DeskAlerts is an internal messaging and notification system that helps the customer service department by putting critical information at their fingertips so they can be aware of problems the instant they occur, and have up-to-date information to pass on to your customers. With desktop alerts from DeskAlerts, you can:
Communicate vital information quickly
Increase efficiency and customer satisfaction
Our Clients:
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