When your company works in different countries, in different time zones across the globe, with different languages and cultural considerations, different opinions and different levels of education, you have your work cut out for you in terms of internal communications.

The DeskAlerts internal communication software solution just got easier to use, with an enhanced Single Sign-On (SSO) function.

Rapid technological change, globalization, 24/7 work practices and turbulent economic times mean that your organization can’t afford to rest on its laurels: change is necessary not just for growth, but to remain competitive and ultimately for survival.

Emergencies and disasters can strike at any time, often when you least expect them. In most circumstances you will have no warning at all that an emergency situation is about to unfold.

From phishing to hacking to viruses, many businesses can expect to become the victim of cyber criminals every single year.

Every year, cyber attacks cost businesses millions of dollars to deal with. It’s a problem that is growing as threats become more and more sophisticated. In fact it is believed that by 2021 cybercrime will cost the global economy $6 trillion a year.

When you’ve been working on your company’s IT helpdesk for long enough you start to get a feel for the sorts of issues that employees will call up and ask about.

Your business is unique. No matter what industry you are in, no matter which country or countries you operate in, your business structure, business culture and policies and procedures, as well as the people who make up your organization, set you apart from your competitors even if they are working in the same industry.

Whether your business operates out of factories, retail outlets, restaurants, laboratories, building sites, office complexes or something entirely different, you have both a moral and legal obligation to ensure that your employees have safe working environments.

There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act towards customer service staff show that not everyone is the same. Some people are pleasant, some people are frustrating and some people are downright hostile and difficult.