DeskAlerts Blog

Why You Need an Enterprise Communication System

Caroline Duncan - Nov 16, 2018 3:34:43 PM

Keeping your employees informed so that they understand your corporate priorities and can share in your news, achievements and milestones helps to ensure you have a cohesive team all working towards the same strategic outcomes. Good internal communication practices also have a direct link to boosted employee engagement which in turn will ensure your company has higher levels of staff retention, productivity, profitability and morale.

Topics: Internal Communication Channels- Employee Engagement

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Best Way to Measure Your Internal Communication Efforts

Caroline Duncan - Nov 15, 2018 1:29:27 PM

When you develop an internal communication strategy, not only is it important to determine what you want to say, but you need to work out who you are going to say it to, when you will say it, how often you will communicate, and what delivery channels you are going to use to send this information.

Topics: Alert Software- Desktop Alerts Software

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Things to Focus on in Cyber Security

Caroline Duncan - Nov 13, 2018 1:00:53 PM

Financial details, customer details and personal information, contractual details and intellectual property are just some of the types of information that companies need to keep safe from cyber criminals. This information is valuable to criminals as they can find ways to exploit it and profit from it – at the expense of the company it was stolen from.

Topics: Internet Security- Cybersecurity

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7 Reasons Why IT Help Desks Fail

Caroline Duncan - Nov 8, 2018 2:17:30 PM

The IT help desk operates in a challenging environment. Help desk staff have to juggle many competing priorities and demands while also dealing with unforseen issues that could end up becoming a crisis for the company if not dealt with properly.

Topics: Helpdesk

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Do You Need to Change Your Corporate Communication Methods?

Caroline Duncan - Nov 7, 2018 3:28:11 PM

Many companies are brilliant at communicating with the outside world, but not so good when it comes to communicating with their own employees. They can tell their own story successfully externally – sharing their vision, initiatives, triumphs and goals with the wider world. They do so using different mediums and channels. But when they need to communicate with their own people for whatever reason it falls well short.

Topics: Corporate Communication Tools- Employee Communication Channels- Internal Communication Channels- Internal Communication Tools

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Mass Notification in 1 Click

Caroline Duncan - Nov 2, 2018 3:29:27 PM

There are times where you need to communicate directly to your employees with a degree of urgency. Other times you might have some breaking news you need your employees to hear directly from your company before they hear it from another source. Or perhaps there is a system outage, or a critical issue affecting your IT infrastructure.

Topics: Mass notification- Emergency Alert System- Alert Software

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Benefits of Real-time Mass Notification and API Integration

Caroline Duncan - Nov 1, 2018 4:19:37 PM

Different industries have different priorities and different needs. What you might need to quickly alert your employees to if you work in a manufacturing plant is going to be different to what a financial company needs to alert its employees to quickly.

Topics: Desktop Alerts Software- Alert Software- Mass notification

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How to Give Customers Updates Regarding IT Services

Caroline Duncan - Oct 31, 2018 7:04:59 PM

At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades!

Topics: IT Outage

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Benefits of Lock Screen Employee Communications

Caroline Duncan - Oct 26, 2018 5:29:17 PM

When you’re running internal communications campaigns, you often need to deliver the same information, several times, in different ways, using different channels in order for your messages to sink in.

Topics: Internal Communication Channels- Desktop Alerts Software

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How to Reduce the Number of Help Desk Incidents

Caroline Duncan - Oct 25, 2018 3:55:36 PM

Your company’s IT help desk has an important role to play, providing support and trouble shooting technical issues that your employees may be facing on any given day.

Topics: Helpdesk

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