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DESKALERTS SYSTEM REQUIREMENTS

Application Server Requirements

Number of users 1 – 600 600 – 2000 2000 – 10000 10000 – 20000+*
CPU speed
2GHz
(2 core or higher)
3GHz or higher
(2core or higher)
3GHz or higher
(4 core or higher)
3GHz or higher
(8 core or higher)
RAM volume
1GB
2GB or higher
4GB or higher
8GB or higher
Hard disk space
200MB for installation files + 1-2 GB for files
200MB for installation files + 2-4 GB for log files
200MB for installation files + 4-8 GB for log files
200MB for installation files + 8-20 GB for log files
Client poll frequency
60 seconds
60 seconds
120 seconds
120 – 300 seconds
Network speed
80 Mbps
100 Mbps
150 Mbps
200 Mbps
 

Application Server Requirements

Number of users 1 – 600 600 – 2000 2000 – 10000 10000 – 20000+*
CPU speed
1Ghz
3GHz or higher
3GHz or higher
3GHz or higher
RAM volume
2GB

2GB min, 4GB recommended
4GB min, 6GB recommended
6GB min, 8GB recommended
Hard disk space
1 – 5 GB
5 – 10 GB
10 – 20 GB
20 – 50 GB
Hard Disk Speed
7200 rpm
7200 rpm
10000 rpm
10000 rpm
SQL server version
Express/Standard
Express/Standard
Standard
Standard
 

Workstation Requirements

For Windows OS:

  • Free 256 MB RAM
  • 10 MB free hard drive space
For MAC OS:
  • Hardware requirements see here
For thin clients infrastructure support:
  • DeskAlerts Client software runs on any thin client with support fo MS Windows OS listed in unit 3.4. Software

Requirements of the Deskalerts Deployment Guide

 

Workstation Requirements

For Application Server

  • Windows Server 2016 or higher
  • Microsoft IIS 7.5 or higher (ASP must be enabled) – for Web Server. See details in Deskalerts deployment Guide, unit Preinstallation Steps
  • Microsoft .NET Framework 4.7.2 or higher.

For Database Server

  • Microsoft SQL Server 2008, 2012, 2014 Express, Standard and Enterprise editions are supported. MS SQL Requirements see on Microsoft TechNet for relevant version.
  • MS SQL Management Studio also should be installed to set proper database permissions and user access level
Note: The MS SQL Express Edition, however, is suitable only for targeting small audiences (<800 end users), if you’re planning to cover more, consider MSSQL Standard or Enterprise license.

 

Workstation configuration

Workstation configuration should be at least as follows below:

Windows OS

  • Windows 10
  • IE 11 or later.

Macintosh

  • IOS version 10.7.4 (Lion) or later 

Virtualization Requirements

DeskAlerts software runs on any virtual environment. Main requirement is MS Windows based infrustructure as described in Software Requirements.

Thin client Software Requirements

DeskAlerts Client runs in a Remote Desktop Session as usual application. It cannot be installed directly on a thin client.

Note: Each DeskAlerts Client consumes about 33 Kbytes per hour. You can tune this value by setting poll period in Settings of the DeskAlerts Control Panel.

 

Supported browsers

DeskAlerts Control Panel is optimized to work with Internet Explorer 11.0 and later. Latest version of Google Chrome is also supported.

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