Coordinate communications with employees during a crisis using DeskAlerts software
A crisis can happen at any time, and when it does you need to be prepared to act quickly to keep your employees informed.
There are lots of different ways your company could experience a crisis: it could be involved in a natural or man-made disaster, a law suit, a scandal, or there could be problems with your IT systems or products. Whatever form the crisis takes, having effective and efficient internal crisis communications processes in place can help to keep your employees safe, encourage employees to remain calm, reduce reputational damage and risk, and ensure that your employees hear first-hand about the crisis from the company.
In a crisis, employee communication is often the thin thread that holds everyone and everything together. It’s therefore critical you make communicating with your employees a top priority when it happens.
Informing your staff quickly about what’s happening is critical in a crisis. Not only can it keep them safe, but it can help to stop rumors and ensure that there is a unified, consistent approach to the crisis from the top down in your company. When employees hear about a crisis from rumors or from external sources first, it can make a bad situation worse and deplete morale and lower your levels of employee engagement. It can also lead to more negative outcomes when the crisis has passed. Therefore you need to ensure you focus on management communicating with employees, as well as departments within your organization communicating with one another.
When you need things to run smoothly during a crisis and reduce any negative impacts,
DeskAlerts is corporate crisis communication software that will help you to communicate quickly with your employees across multiple channels.
DeskAlerts enables you to have digitized internal crisis communications to ensure your response to the crisis is agile.
This is important because:
Being able to reach employees who work remotely, work offsite or are travelling is essential to keep every single staff member in the loop.
Crisis situations change. Information provided via traditional internal crisis communications channels can quickly become out of date and irrelevant. Digital tools let you continuously update the situation quickly in real time.
Using multiple channels, you can communicate across different devices and ensure you reach everyone in a way that can’t be missed.
Quickly send information to employees’ desktops alerting them to the current situation
Gather feedback from your employees or test their understanding of the situation with real-time results
Inactive screens display important information about the crisis situation
Ensure custom messages for custom audience segments
Content can be aggregated from different sources and presented in one document
A scrolling band of text on the screen containing important information and links
Read more about internal crisis communications in our articles:
Can your organization afford to ignore crisis internal communications? Do you have adequate crisis communication software for the job? Plenty of messages are going out, but the problem is most of them are not getting through to the people who do the work.