Desktop alerts
Highly visible pop-up messages right on the employees' computer screens.
Send SMS text alerts to employees from the same console as desktop pop-ups and mobile notifications – targeted by Active Directory group and delivered through your SMS gateway
An SMS notification service sends time-critical messages to employees as text messages – no corporate network, desktop client, or smartphone app required. Within DeskAlerts, SMS is an optional delivery channel of the same alerting console: the alert that appears as a desktop pop-up or mobile push can also go out as a text through your SMS gateway – reaching offline, deskless, and field staff. That makes DeskAlerts the SMS notification software for organizations that want texts as part of one alerting console, not a separate tool.
SMS notification system, SMS alert system, employee text alert system and text alert software are names for the same capability: software that sends a short text message to a list of employees’ phones. In DeskAlerts the list comes from Active Directory, the phone number is the one stored in the employee’s profile, and the message is the same alert that goes to desktops.
DeskAlerts employee notification software enables organizations to deliver critical alerts across corporate desktops, mobile phones, and TV screens.
You can easily reach employees through multiple channels, including pop-ups, scrolling tickers, screensavers, lockscreens, mobile push notifications, and more.
SMS serves as a complementary channel for situations where employees are not connected to corporate devices. You can add it to your channel mix for redundancy during network outages.

And how you can benefit from adding SMS messaging to DeskAlerts
The SMS messaging channel can be integrated into DeskAlerts, supporting targeted delivery as part of your multi-channel communication strategy.
Whether your employees use iPhones, Android phones, or basic feature phones, SMS notifications work – no smartphone app required.
Embeddable URLs allow you to link to web content where employees can read further information.
Send text messages to employees’ phones through a supported SMS gateway provider over HTTPS. Availability depends on your SMS gateway provider.
Per-user reports show who received each desktop or mobile alert and who acknowledged it on the desktop.
Synchronization across multiple domains.
Schedule sends in advance or repeat them on a cadence, so routine SMS reminders run themselves.
Highly visible pop-up messages right on the employees' computer screens.
Engaging video messages sent directly to computer screens.
Set the corporate background of employees’ PCs and easily change it.
Inform employees even when they are not at their desks.
“The central IT department of the university uses DeskAlerts. It preempts unnecessary helpdesk calls by keeping our customers informed and is quick and easy to setup, use and deploy. DeskAlerts makes it easy to tailor notifications to our requirements and represents a great value for money.”
“The scope of alert is easy to configure via Active Directory groups and organizational units. All working users have the right information at the right time via the Broadcast feature. In case of incidents and maintenance activities, we can inform our customers rapidly. This is an easy-to-use and cost-effective alerting tool.”
“I would highly recommend DeskAlerts. Easy to use interface and friendly to install. We use DeskAlerts in-house to broadcast announcements, such as software update alerts. An example would be Quicktime software removal from desktops.”
DeskAlerts is an employee notification system in which SMS is one of the delivery channels: the alert that appears as a desktop pop-up can also be sent as a text message through a supported SMS gateway, to the same Active Directory groups. It is not a stand-alone bulk-SMS service.
Yes. SMS needs no app and no corporate device: the text goes to the phone number stored in the employee’s profile, synchronized from Active Directory, through the SMS gateway your organization connects. Teams that need text alerts for staff who are off the network – shift workers, field staff, drivers – add SMS to the desktop and mobile channels and send one alert to all of them.
Yes. SMS is available as a delivery channel within DeskAlerts for urgent and emergency communications, including situations where employees are away from their desks or not connected to corporate devices. SMS reaches smartphones and basic feature phones alike. DeskAlerts integrates with a supported SMS gateway provider (such as Twilio) via HTTPS, with delivery coverage depending on your SMS gateway provider.
Note that DeskAlerts is not an SMS provider. It connects to your external SMS gateway to send messages.
Yes – DeskAlerts is fully functional without SMS. SMS is an optional auxiliary channel that you can add to your DeskAlerts channel mix to increase message visibility and employee reach.
We recommend using SMS notifications alongside other DeskAlerts channels to regularly reach offline or deskless staff. Additionally, SMS is useful in case of emergencies as an extra channel to reach more employees.
While both SMS alerts and mobile alerts serve unique communication roles, they offer distinct benefits.
DeskAlerts' SMS notification service delivers concise text messages to phones with a mobile signal – no app or data connection needed.
In contrast, the DeskAlerts mobile app, available on smartphones and tablets, enables the distribution of richer content, such as videos and images, to Android and iOS devices.
However, in scenarios with limited internet access, especially during emergencies, SMS can still deliver crucial alerts to your employees.
Yes. SMS is one channel within DeskAlerts' multi-channel delivery system. A single alert can be sent simultaneously via desktop pop-up, mobile app notification, email, and SMS – all managed from one place.
SMS is particularly useful for reaching employees who are offline or away from corporate devices when an alert goes out.
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