We support information exchange with third-party applications and systems
In addition to its other features, DeskAlerts offers a flexible platform that can be integrated with other systems to meet virtually any business requirement.
For example, as part of the full package, DeskAlerts provides the integration interface for users. You can send mobile text-alerts through the SMS vendor by signing up with an SMS gateway provider. Also, you can deliver e-mail messages through the connection to the SMTP server.
We can also customize an add-on for your company that integrates DeskAlerts with any of your internal systems. DeskAlerts can be integrated with a range of other software or applications that your company uses to improve communication and allowing you to use several systems through one interface.
By making use of DeskAlerts’ third party integration API, other applications can trigger the sending of DeskAlerts to your employees.
Our API connection is a simple but flexible way of sending alerts from other systems including ticketing systems, service desk systems, ITSM systems, event correlation systems, APM solutions, ITOM systems etc.
Different industries have different needs. For example:
In addition to our standard add-ons, we offer extensive custom add-ons. We can customize an add-on that integrates your DeskAlerts solution with any internal system.