API Integration

We support information exchange with third-party applications and systems

API _ 1000

Shared Business Function and Enhanced Communication Capabilities

In addition to its other features, DeskAlerts offers a flexible platform that can be integrated with other systems to meet virtually any business requirement.

For example, as part of the full packageDeskAlerts provides the integration interface for users. You can send mobile text-alerts through the SMS vendor by signing up with an SMS gateway provider. Also, you can deliver e-mail messages through the connection to the SMTP server.  

We can also customize an add-on for your company that integrates DeskAlerts with any of your internal systems. DeskAlerts can be integrated with a range of other software or applications that your company uses to improve communication and allowing you to use several systems through one interface.

 

Benefits of DeskAlerts’ API Integration

By making use of DeskAlerts’ third party integration API, other applications can trigger the sending of DeskAlerts to your employees.  

Our API connection is a simple but flexible way of sending alerts from other systems including ticketing systems, service desk systems, ITSM systems, event correlation systems, APM solutions, ITOM systems etc.

Different industries have different needs. For example:

  • In the healthcare industry, DeskAlerts can be integrated with your local ERM system.
  • IT departments often choose to integrate DeskAlerts with ticket and helpdesk software.
  • Call centers can integrate with call center management software.
  • The manufacturing and retail sector can send instant notifications about events relevant and important to their business.
  • Human resources can integrate with systems such as anonymous and non-anonymous opinion polling.
Social Media Integration
Learn More About Integration With Third-Party Software, REST API and Command line API

DeskAlerts API Guide

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Maximize the value of DeskAlerts solution by closely working with the project development team

In addition to our standard add-ons, we offer extensive custom add-ons. We can customize an add-on that integrates your DeskAlerts solution with any internal system.

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