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DeskAlerts technical support

  • Dedicated team
  • Professional help
  • Variety of services
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Available for
DeskAlerts V.9 and higher
Coverage Hours
Eastern Standard time: 2AM to 5PM
Central European time: 8AM to 11PM
Gulf Standard time: 10AM to 1AM
Number of support incidents
Unlimited
Number of admin contacts
Unlimited
On-site assistance
Not available
Technical Support Channel
Email
Remote support tools
Email correspondence via the helpdesk system with up to 2-hours (Monday - Friday) response time. “How-to” questions regarding features/functionality.
Ongoing customer communication
Bi-weekly update until resolution (or date for resolution) provided to customer. Updates provided monthly thereafter, with customer approval
 

Additional support hours are available. Purchased support hours can be used for:

  • Onborading (smooth and successful transition into our platform)
  • Integration with 3d party systems (while DeskAlerts is a powerful communications tool on its own, it works best when built into your environment via integrations with other systems currently in use.)
  • Data control and infrastructure configuration (save your IT team time by handing the migration procedures to our technical team, making the process seamless and reducing the risks of downtime)
  • Custom development (any kind of individual coding and implementation solutions)
  • Training services (empower your team with the knowledge and skills to optimize software usage and drive maximum value)
  • Escalation procedure (depending on severity level – response time varies from 2 up to 24 business hours)

FAQ

In case you have not found your answers, please refer to FAQ page.

 

GET ANSWERS

To find out about system requirements and review the documentation, click the buttons below

 

System requirements

Documentation

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