How DeskAlerts Works
DeskAlerts is an alert and notification system: publishers create alerts in a browser-based web console, and the platform delivers them to employee devices through desktop agents, a mobile app, email, SMS, voice calls, and Microsoft Teams. It can be deployed in the cloud or on-premises.
- Create the alert in the web console – from a template or from scratch
- Choose format and channels – pop-up, ticker or lock-screen alert; desktop, mobile, email, SMS, Teams and screens
- Schedule – send now, at a set time or on a recurring schedule
- Target the audience synchronized from Active Directory or Entra ID
- Send – alerts with acknowledgment enabled stay on screen until confirmed
- Report – received, not received, acknowledged, per person
Whether your employees are in the office, remote, or on the move, messages reach them within seconds of sending, which supports rapid response to emergencies, consistent compliance communication, and seamless daily operations.
With DeskAlerts:
- IT teams prevent helpdesk overload during outages by pushing status updates straight to screens.
- Safety officers send emergency notifications to all employees at once – on desktops, phones and shared screens – during incidents: fire, severe weather, security threats.
- Compliance managers eliminate audit gaps, fines, and liability risks by having undeniable proof of message delivery and acknowledgment.
- Respond fast when lives, operations, or reputation are at stake in emergency and crisis situations such as severe weather, equipment malfunction, injury, fire, or external threat.
- Reach the office, the field and remote staff with one-click urgent alerts in a can't-miss format that stay on screen until acknowledged.
- Send emergency notifications through reliable channels even during infrastructure failures, track responses, and take control over crisis moments with confidence.
- Employees in distress or witnessing an emergency can trigger instant emergency alerts.
- Keep employees informed about system downtime to minimize confusion and avoid unnecessary helpdesk tickets.
- Use scheduled alerts to notify different departments or time zones.
- Notify frontline and shift workers about hazards, evacuation orders, or PPE reminders, even if they’re not behind a desk.
- Reach a wide audience through screensavers, signage, or mobile devices, and confirm delivery.
- Send new policies as hyperlinks to employees and track their acknowledgment to avoid compliance breaches and potential penalties. With acknowledgment enabled, the message holds the screen until the employee confirms it – it cannot be closed and forgotten.
- Use surveys and quizzes to assess how well employees understand the rules and policies, and where to find them.
- Remind employees about your company values using corporate screensavers, wallpapers, and digital signage.
- Recognize the best-performing employees through pop-ups with text, images, and videos.
- Send surveys, quizzes, and polls that can’t be ignored or skipped.
- Address employee wellbeing. Remind them to stand up, stretch, stay hydrated, and more.
- Analyze the performance of your communication, identify trends, and find ideas for improvement.
