Case Studies

HEALTHCARE

Pharmaceuticals

Government

Education

Manufacture

Others

“University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.”
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Education, Great Britain

"DeskAlerts provided a reliable communications channel, which was proven to be vital in the state of emergency during terror attack, in the event of usual channels being overloaded and inaccessible."
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Healthcare, Belgium

“The DeskAlerts notification system shown itself as a cost efficient solution, providing all functionality required to keep employees informed.”
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Healthcare, Great Britain

“It’s easy to use and the message delivery is quite fast. The scope of alert is easy to configure via Active Directory groups and organisational units. All working users have the right information at the right time via Broadcast feature. This is an easy to use and cost effective alerting tool.”
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Healthcare, Switzerland

“For us, DeskAlerts’ most valuable features are its integration with Active Directory, message templates, delivery statistics, ease of translation to other languages and the ability to limit a message lifetime.”
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Healthcare,  Canada

“Any communication to a large group of users must be well prepared. A tool like DeskAlerts will ease the publication and will give you the flexibility to interact with the message to communicate and send just before is it delivered to the consumer.”
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Healthcare, Switzerland

“We use DeskAlerts for IT Services notices and general organisation notices.”
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Healthcare, Great Britain

“DeskAlers is the most customizable solution that offers a number of useful add-ons you can choose from.”
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Healthcare, USA

“We chose DeskAlerts as an efficient and fast way to send our employees, labs, groups and divisions messages. We like the features that let us send via SMS or email. We also like the surveys to collect information.”
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Healthcare,  Australia

“With DeskAlerts notifications in place, Baxalta has a robust channel for communicating the critical information to their employees. IT department uses it to deliver targeted notifications about system outages/recoveries and planned downtimes, making sure that messages will only be delivered to departments affected.”
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Pharmaceuticals,  Austria

“DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.”
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Pharmaceutical, Slovenia

“With DeskAlerts notifications in place, Company House got a reliable channel of cascading notifications down to satellite offices, informing employees about various office issues, thus decreasing the load on a tech support and improving their internal workflow.”
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Government, Great Britain

 

“We use DeskAlerts in-house to broadcast announcements, such as software update alerts. Examples would be Quicktime software removal from desktops. Facilities utilise DeskAlerts for building outages and parking notices.”
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Government, USA

“The IT team realized they needed to implement a fully-automated state-ofthe-art alert system. The organization chose DeskAlerts, a powerful desktop notification solution that enables faster, more effective and more cost-efficient communication.”
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Government, USA

“Catapult Systems’ client had been using Novell’s Notification service. They were migrating away from the Novell solution to a Microsoft solution and did not have an alternative on the Microsoft platform that could meet their requirements.”
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Government, USA

“We feel the our experience with DeskAlerts was successful because they have a product roadmap and they listen to customers, getting their feature requests into development. If you are on the fence of working with DeskAlerts or a different solution, just try and see – the DeskAlerts team will do their best to meet your specific company needs.”
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Government, Singapore

“DeskAlerts software succeeded the homemade solution and provided the missing capabilities of detailed reporting, policy delegation and others.”
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Education, Belgium

“DeskAlerts were chosen as a tool that works across different operating systems and delivers messages with the rich content, such as voice, videos, presentations and images.”
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Education, Luxemborg

“We chose DeskAlerts as a way to get notifications sent to a large amount of people in the fastest time possible. Every employee and student computer on our campus has the software installed.”
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Education,  USA

“We tend not to use it for “informational” messages simply so that users get used to the fact that if a DeskAlert appears they know it’s something important and directly relevant to them and they should read it. ”
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Higher Education, Great Britain

“DeskAlerts is used by Mill Security, Safety and IT departments for event notifications. It has drastically sped up the time it takes to get event notifications out to our employees”
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Papermaking, USA

“Now in case of the system issue, there is no need to make several calls to HR department, DeskAlerts notification system is working much faster and provides reliable channel of communications.”
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Papermaking, USA

“At Catalyst Papers, we have used DeskAlerts for a variety of functions, one of which is leveraging the API to send Critical Safety messages out of our Data Historian systems."
Papermaking, Canada

“DeskAlerts exceeded the customer’s expectations and gives them more scope to expand on their current services. Afristoricals Calendars Ltd greatly benefited from being able to inform their subscribers easily.”
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Web, Great Britain

 

“DeskAlerts is a great tool that will definitely improve your communication strategy to users as well as allow you to do many other functions to delivery great service to your organization in terms of enterprise-wide communications.”
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Hospitality, USA

“DeskAlerts enabled us to deploy emergency notifications to our employees’ desktops without relying on any of the existing platforms. It was important for us to have a pop-up notification that would be in the user’s face, no matter what they were working on at the time.”
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Electronics, USA

“All departments use DeskAlerts to send communication that would ordinarily be missed via email communication.”
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Accounting, East Africa

“DeskAlerts lets us broadcast system information to users. We have placed information monitors in several positions in our building where we broadcast systems alerts and news to share information about system breakdowns or other significant information that can affect peoples’ daily work.”
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Insurance, Denmark

“DeskAlerts solution was set up globally for Australian retail sites and is currently used by Technical Services and Support divisions.”
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Digital imaging,  Australia

“We choose DeskAlerts for us to send all HSE alerts and information to all our employees easily and even they are on leave or at site when they open their PC after coming back still it will show to them all information we send through DeskAlerts when they are away.”
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Oil&Energy, Oman

“DeskAlerts is the most customizable solution and basic possibilities fully meet our needs.”
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Consultancy, Netherlands

Immediate response of issues when Desk Alert system is used. Whether it’s notifying of a delay in a meeting start time, or even just a reminder it’s time to head out for a team lunch. The pop-up feature is very worthwhile…nice that screen placement and size can be set..
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Computer Software, USA