Features of Automated Alerts
Whatever your business requirements, DeskAlerts can be configured to integrate with almost any other system. Other software can trigger the sending of a DeskAlerts notification. This way you can use several systems through just one interface.
Automated API alert benefits include:
- Alerts that are generated automatically based on system monitoring
- Your systems/CRM/incident management system outputs delivered instantly to those who need to respond to any crisis situation
- Immediate notification to employees’ computer screens when antivirus software detects threats
Automated API Alerts + Real-Time Module:
DeskAlerts becomes an even more powerful tool when you use it to combine Real-time alerts with API Integration.
There’s no need for human involvement or double-handling of the messages – your notifications are delivered instantly by taking advantage of automated message publication.
For an additional fee, DeskAlerts engineers will assist you with API integration setup.
Automating Critical Alerts for Every Business Function
Run your organization more efficiently and effectively by automating your critical alerts. These can be integrated quite simply into virtually any business system, Benefits include:
- An improvement in the performance of your company
- Critical information becomes 100 percent visible
- Boost your customer service levels
- Reduce your company’s exposure to financial risks
Many business systems such as accounting, warehousing, CRM or ERP monitor data changes for you. When you pair these systems with DeskAlerts, the critical notifications are sent automatically and instantly to the people who need to see them. This reduces inconsistencies and errors and the likelihood of important information going missing.
Automated alerts can be sent to key personnel or other stakeholders via mobile phone, desktop notifications, email or SMS alerts. Reach the people who need to take action in a crisis fast and reduce the impact of a crisis – or avert it entirely.
Whatever your needs, different processes can be automated to rules that you pre-define, even if you have events and triggers that vary from department to department in your organization.
A Real-life Case Study
When you combine real-time alerts with API integration, you get a closed-loop solution that lets you respond more efficiently to any incidents. This means problems can be resolved much more quickly, less downtime and a faster mean tome to repair (MTTR).
Here’s a real-life example of how you can integrate a monitoring system with DeskAlerts to streamline your workflow during an incident:
- Your monitoring system detects that an incident has taken place within your organization’s IT infrastructure, and sends out an alert.
- This alert is picked up by the IT process automation software and a predefined workflow is immediately triggered.
- Part of this workflow sees the automatic creation of a trouble ticket that is created in your company’s service desk.
- The appropriate contact person or persons are alerted via notifications – these could be emails, phone alerts or SMS messages.
- The system waits for the appropriate acknowledgment and response from your network admin.
- When a response is sent, the workflow then executes the appropriate task that is required to solve the problem.
- A notification is then sent to the network admin advising of the resolution, and the ticket is automatically updated accordingly.
Essentially, the process closes the loop on the management of the incident and the entire process from start to finish is carried out with hardly any need for human involvement.
