"DeskAlerts provided a reliable communications channel, which was proven to be vital in the state of emergency during terror attack, in the event of usual channels being overloaded and inaccessible."
“We have been using Desk Alerts for 5 years now and find the product excellent at communicating important information to our entire Trust quickly. It is so easy to use and maintain so provides a cost effective solution for “real time” messaging. Originally, used just by the IT team, the product is now in daily use by the Trust’s Communications team to ensure that urgent messages are communicated quickly and clearly to a large number of employees, thus helping to support the delivery of patient care to the highest standard.”
“Doing business with your company has been a true pleasure for us. We have been impressed with the quick response and professional approach your company has offered us. We had lots of issues initially after the installation but DeskAlerts was able to quickly identify our company’s needs. We are satisfied with the notification system and we can count on you for keeping our business running smoothly with all the up to minute changes that we so often request. DeskAlerts’ deep understanding of problems in healthcare has been a leading factor in our success. Keep up the good work.”
Frimley Health, NHS
Sending messages out quickly - we know time is often of the essence when you need to alert staff to an urgent situation. Messages are instantly delivered to intended recipients, saving valuable time in an emergency situation. Hospitals using DeskAlerts often use it to alert staff when there has been a mass casualty incident that is about to create a great deal of demand.
Targeting messages to niche audiences - you can opt to send messages to every computer in your network, or just to selected groups of employees. For example a particular team, such as oncology, a particular ward, the emergency department, or if your organization is based on different campuses, just those in the campus you need to communicate an issue
DeskAlerts can be set up to automatically deliver communications based on the EMR or EPD systems output, as well as API calls from monitoring and support incident management tools.
Scheduling messages – When you have staff who work different shifts and you need to ensure they ALL find out about important news, you can schedule DeskAlerts in advance to be sent at different times throughout the day and night. No matter when someone is rostered on, they will
The code system was adopted to easily convey information to staff using public address systems while at the same time preventing panic among patients and visitors to the hospital.
DeskAlerts can be integrated with existing IT systems easily, as well as with other emergency systems such as sirens, and can be used to connect with just about any device. Hospitals can also use it to complement their existing color code emergency notification systems. One of the functions that has been purposely built in to DeskAlerts is the ability to embed notifications with a color code.
DeskAlerts administrators can create a range of custom templates in advance using the color codes that are ready to be populated with the appropriate information when there is an emergency situation playing out.
Hospitals face a range of different scenarios on a day-to-day basis, and DeskAlerts responded to this by introducing the ability to select custom color codes with just a few clicks of the mouse. This is to ensure every emergency notification that a hospital may need can be embedded with its own unique color code.
Clients who are using DeskAlerts in this way have provided positive feedback about how the introduction of color codes to DeskAlerts improved their organizations’ efficiencies in sending emergency communications.
Any technological problems can be rapidly sent to the IT department. Because the IT department will not have to sort through unnecessary
The IT department can keep doctors, nurses and clinical staff updated on any
IT departments can gain feedback from hospitals and clinics through surveys and forums to understand better the needs of other departments.
Online helpdesks provide an opportunity for IT to answer basic questions. Doctors, nurses and clinical staff can ask questions and receive answers about
Messages of how the IT department benefits the hospital or clinic can be delivered via desktop notifications or screensaver messages to other departments, encouraging support.
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