IT Outage

Image_05.jpg Why Communicating IT Outages Is Important

The importance of communicating IT outages

Your company relies on your IT infrastructure in order to carry out its work. When systems go down this has an impact on all employees. When such an event happens, your IT help desk staff can spend a lot of time, inefficiently fielding calls about the issue over and over again.

Free up your help desk staff by using DeskAlerts to communicate quickly and easily when you have an outage – whether it is scheduled or unforeseen.

 
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Problems associated with communicating IT outages

Sometimes outages are scheduled and you can communicate these in advance. Other times they arise because of unforeseen issues. Constant interruptions to your IT helpdesk staff can add delays to the time it takes to solve the problem and restore the systems.

Communicating about outages can help your employees to manage their time better and prioritize other tasks that don’t rely on the affected systems.

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Features

Emergency

Send your employees notifications about any emergencies or critical situations

Reminder

Remind your employees about any important dates or events they need to know about

Targeting

If you have an outage local to a particular site, target only those who will be affected.

Schedule in Advance

Set your content to send at a later point in time.

Acknowledgment

DeskAlerts will let you know if your recipients have read the messages.

Notification template

Save time by creating custom templates that you can use in the future when you need them.

Communication Tools 

What Our Clients Say

KRKA

DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.

St George's, University of London

University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.
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Reduce The Cost Of Downtime

Schedule Updates, Send Notifications, Prepare your Staff with DeskAlerts SoftwareResearch from CA Technologies has found IT downtime costs businesses more than 127 million person-hours per year.

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How DeskAlerts helps

DeskAlerts lets you send pop-up notifications to your employees’ desktop screens when there is a system outage. This way you can communicate what the problem is and estimated timeframe for restoration. If you have a scheduled outage planned, you can use DeskAlerts to let people know about it in advance.

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IT Outage