IT Outage Notification Tool

Communicate both planned and unplanned IT outages in several ways

Why communicating IT outages is important-124619-edited

Instantly Alert Employees To Outage Statuses

System downtime and outages can impact on your business. Employees who rely on IT systems may not be able to get on with their work during this downtime and may need to be kept in the loop about the estimated time for the system to be restored.

DeskAlerts IT outage notifications and communication solutions can help you to communicate both planned and unplanned IT outages in several ways to instantly alert them to outage statuses.

When unplanned incidents occur, they can cause a lot of wasted time for staff in general as well as help desk staff who have to answer many calls about the same issue. Improving communication during an outage can also help productivity.

The problems with communicating IT outages

Prepare IT Outage Notifications In Advance

When you know that there’s going to be a scheduled downtime, sending a planned downtime notification to employees in advance will give them to prepare so they can make arrangements to work elsewhere, or do work that doesn’t require them to use their computers.

DeskAlerts can form a core part of your Outage Notification Plan as you schedule notifications in advance to warn users about the impact on their work. Create an unplanned outage notification template to save time – all you have to do is populate it with details each time you need it.

GET FREE PRESENTATION

Use all tangible benefits

Determine who is affected

In case outage source or scope are unclear - use Pop-up Surveys to determine who is affected and which symptoms they are experiencing at the moment

Publish alerts automatically

Use API integrations with your incident management or monitoring tools to publish outage Pop-up Alerts automatically when certain conditions are met

Gather satisfaction metrics

Upon resolving an issue that lead to an outage, send another survey to confirm that the users are not experiencing any symptoms anymore and/or gather satisfaction metrics

Add attachments to your message

Send notifications to your employees’ desktops which can include text, graphics, HTML, video, links and so on and instantly update your employees with outage status advisements.

Notify without interrupting workflow

Broadcast information about your internal IT outage on your scrolling ticker. This is a great way of notifying staff about system outages without interrupting their workflow.

Reach everyone, everywhere

Deliver planned and unplanned IT system outage notifications to any of your employees’ computer screens, common area screens or kiosks as a screensaver, wallpaper or digital signage.

Deliver alerts via mobile devices

Keep mobile or offsite employees aware of any IT outages and system updates you may be experiencing with mobile alerting.

Send reminders

For scheduled outages, send messages reminding employees the system is about to go offline before it happens.

BOOK A DEMO

Apply All Necessary Settings

Emergency

  • Fast message delivery – you can drive high priority notifications about system outages to employee devices and completely bypass email
  • High priority messages, even if the end user is in unobtrusive mode or has locked their machine, it always ends up on top of other pop-up messages.
  • Set the lifetime of messages

Targeting

  • Target messages to specific user groups or teams that will be affected by an outage.
  • Requirement of a reading confirmation acknowledgment so you can see who has seen your notifications.
  • Generating reports indicating whether all recipients received their notifications

Design

  • Apply numerous template options to your messages that you can design to be visual
  • Use ability to create unique templates specifically for communicating system downtime

Schedule in Advance

  • Schedule messages in advance, which is particularly useful for planned outages.
  • Provide information about system updates
  • Tell staff in advance about maintenance

Reliability

  • Rely on notification channel with delivery guarantee
  • Improve security awareness
  • Reduce the impact of an IT system outage

Bypass overload

  • Respond faster to an incident
  • Experience a reduction in the number of calls made to the IT help desk
  • Minimize downtime

GET FREE TRIAL

What Our Clients Say

KRKA

DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.

St George's, University of London

University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.
Read more about customer experience
bobst-sm.png bp-sm.png american-express-logo-sm.png hilton-sm.png dish-network-sm.png total-sm.png qatar-foundation-sm.png

Reduce the cost of downtime

System downtime and outages can impact on your business. Research from CA Technologies has found IT downtime costs businesses more than 127 million person-hours per year – or an average of 545 person-hours per company in employee productivity.

DeskAlerts will keep your employees in the loop during a system outage by sending a pop-up message to their desktop. Let staff know swiftly that there are system problems and estimated timeframe for restoration.

REQUEST A QUOTE
IT Outage