Your IT systems are integral to so many parts of your business. But when they go down – whether it’s planned or not – if you don’t communicate with your staff, your help desk will spend a lot of time fielding questions. And quite often it will be the same question, over and over again.
Getting on the front foot is important – either by informing staff beforehand if your outage is scheduled, or keeping them in the loop when an unforeseen outage takes place.
You can’t always give employees notice of an outage. But putting a simple communications strategy in place will help you build trust with them while also allowing you to get on with the job of restoring the systems without being interrupted and fielding questions.
If you are able to give employees ample notice of scheduled outages, they can prioritize their workloads and reschedule tasks to reduce the impact of the outage on their work as much as possible.
DeskAlerts will keep your employees in the loop during a system outage by sending a pop-up message to their desktop. Let staff know swiftly that there are system problems and estimated timeframe for restoration. For scheduled outages, send messages reminding employees the system is about to go offline before it happens.
