Communicate both planned and unplanned IT outages in several ways
System downtime and outages can impact
DeskAlerts IT outage notifications and communication solutions can help you to communicate both planned and unplanned IT outages in several ways to instantly alert them to outage statuses.
When unplanned incidents occur, they can cause a lot of wasted time for staff in general as well as help desk staff who have to answer many calls about the same issue. Improving communication during an outage can also help productivity.
When you know that there’s going to be a scheduled downtime, sending a planned downtime notification to employees in advance will give them to prepare so they can make arrangements to work elsewhere, or do work that doesn’t require them to use their computers.
DeskAlerts can form a core part of your Outage Notification Plan as you schedule notifications in advance to warn users about the impact on their work. Create an unplanned outage notification template to save time – all you have to do is populate it with details each time you need it.
Send notifications to your employees’ desktops which can include text, graphics, HTML, video, links and so on and instantly update your employees with outage status advisements.
Broadcast information about your internal IT outage on your scrolling ticker. This is a great way of notifying staff about system outages without interrupting their workflow.
For scheduled outages, send messages reminding employees the system is about to go offline before it happens.
DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.
University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.
System downtime and outages can impact on your business. Research from CA Technologies has found IT downtime costs businesses more than 127 million person-hours per year – or an average of 545 person-hours per company in employee productivity.
DeskAlerts will keep your employees in the loop during a system outage by sending a pop-up message to their desktop. Let staff know swiftly that there are system problems and estimated timeframe for restoration.