Save Time By Preventing Numerous Calls When There Is A Known IT Issue
When there is a sudden IT outage, it’s not unusual for your help desk to receive a large volume of calls about the issue. Even if you try to inform all employees in the company via email or through a corporate messenger, they may not see the information at the right time.
DeskAlerts allows you to send urgent messages directly to your employees’ PC screens in just one to two seconds in the form of a pop-up window that sits over the top of any applications or software they are using at the time. It provides a simple solution to
- Leapfrog over the top of heaving inboxes.
- Cut through the information clutter.
- And get your message seen quickly and easily by all your employees.
These messages can’t be skipped, ignored or minimized and will even appear on screens that are locked, on standby or on screensaver mode.
“DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department.”
KRKA
Sebastijan Kos
“University uses DeskAlerts to give customers updates regarding IT services. DeskAlerts preempts unnecessary helpdesk calls by keeping all customers informed.”
St George's, University Of London
Valente Panattoni
The Importance Of Communicating IT Outages
Free up your help desk staff by using DeskAlerts to communicate quickly and easily when you have an outage – whether it is scheduled or unforeseen.
Create an unplanned outage notification template to save time – all you have to do is populate it with details each time you need it.
When you know that there’s going to be a scheduled downtime, sending a planned downtime notification to employees in advance will give them time to prepare so they can make arrangements to work elsewhere, or do work that doesn’t require them to use their computers.
Depending on the size of your organization, you might be able to let people know by phone (or face-to-face!) about a planned notification. SMS alerts can be good for staff who may not always work from the office, for example, salespeople who are on the road, so they know that the company is experiencing system issues.
Reduce The Cost Of Downtime
Research from CA Technologies has found IT downtime costs businesses more than 127 million person-hours per year.
Schedule Updates, Send Notifications, Prepare your Staff with DeskAlerts Software.
DeskAlerts lets you send pop-up notifications to your employees’ desktop screens in 1-2 seconds at the touch of a button. This way you can communicate what the problem is and estimated timeframe for restoration. If you have a scheduled outage planned, you can use DeskAlerts to let people know about it in advance.
