14 min read
Why Change Management Fails Without Communication – And How to Fix It
You could have the best communication strategy for change management, the right tools, and a clear business case, but if your employees don’t...
"DeskAlerts enables the Information Services department to send quick and informative updates to customers"
Allen Watt
Customer Service is a critical front-line department that deals directly with your customers - usually when they are frustrated and having a problem. How you deal with an upset customer has a huge effect on overall satisfaction and customer retention rates. When there is a problem, long wait times and uninformed call center staff only add to a customer's aggravation.
DeskAlerts is an internal messaging and notification system that helps the customer service department by putting critical information at their fingertips so they can be aware of problems the instant they occur, and have up-to-date information to pass on to your customers. With desktop alerts from DeskAlerts, you can:
Communicate vital information quickly
Increase efficiency and customer satisfaction
Our Clients:
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14 min read
You could have the best communication strategy for change management, the right tools, and a clear business case, but if your employees don’t...
14 min read
Martyn’s Law will change how UK venues prepare for terrorist threats as it requires businesses to take proactive security measures to protect the...
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If you’re reading this, you probably already know that effective corporate communication is crucial for almost any industry, including healthcare,...
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At some point, even the best maintained systems have to go offline. Often for maintenance and upgrades!
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