--- title: Boosting Employee Engagement Through Multichannel Communication description: Discover how Healthcare Australia boosted employee engagement using the DeskAlerts notification system with surveys, SMS, and email alerts. Ensure real-time communication and feedback across teams. --- [Skip to the main content.](https://www.alert-software.com/customers/case-studies/boosting-employee-engagement-through-multichannel-communication#main-content) We'd love your input! Only 3 short questions and 5 min of your time. 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[Hospitality](https://www.alert-software.com/hospitality-app) - [Manufacturing](https://www.alert-software.com/manufacturing) - [Oil and Gas](https://www.alert-software.com/oil-and-gas) By challenge --- - [Internal Communication System](https://www.alert-software.com/internal-communication-system-for-business) - [Emergency Communications](https://www.alert-software.com/deskalerts-emergency-notifications) - [Safety Communication](https://www.alert-software.com/safety-communication-tools) - [IT Outage](https://www.alert-software.com/it-outage) - [Compliance Communications](https://www.alert-software.com/compliance-communication) - [Employee Engagement](https://www.alert-software.com/employee-engagement-software) - [Crisis Communications](https://www.alert-software.com/internal-crisis-communications) - [Risk Management](https://www.alert-software.com/risk-management-tools) - [Change Management](https://www.alert-software.com/change-management-communication-tools) - [Employee Training](https://www.alert-software.com/educational-training) - [Remote Communications](https://www.alert-software.com/remote-team-communications-software) - [Email Overload](https://www.alert-software.com/email-overload) By Team/Size --- - [Enterprise](https://www.alert-software.com/enterprise-communication-software) - [HR Communications](https://www.alert-software.com/hr-communications) Product overview --- - [Product Overview](https://www.alert-software.com/how-it-works) - [System Requirements](https://www.alert-software.com/tech-info/system-requirement) - [FAQ](https://www.alert-software.com/learning-center/faq) Resources --- - [Templates Library](https://www.alert-software.com/templates-library) - [Webinars](https://www.alert-software.com/webinars) - [Knowledge Base](https://docs.alert-software.com/) System integration --- - [AD Integration](https://www.alert-software.com/active-directory-integration) - [SSO Integration](https://www.alert-software.com/sso-module) - [API Integration](https://www.alert-software.com/api-integration) - [MS Teams Integration](https://www.alert-software.com/microsoft-teams-integration) Customers --- - [Case Studies](https://www.alert-software.com/customers/case-studies/) - [Reviews](https://www.alert-software.com/customers/testimonials) Company --- - [About Us](https://www.alert-software.com/about) - [Contact Us](https://www.alert-software.com/company/contact-us) Partners --- - [Become a Partner](https://www.alert-software.com/become-a-partner) - [Our Partners](https://www.alert-software.com/our-partners) # Leveraging Multichannel Healthcare Communications to Enhance Information Delivery and Feedback Collection **![Australian Healthcare Company](https://www.alert-software.com/hs-fs/hubfs/logos/Australian%20Healthcare%20Company.png?width=250&height=120&name=Australian%20Healthcare%20Company.png)** - **Industry:** Healthcare - **Use case: **Employee Engagement - **Location: **Australia - **Employees:** 15,000 [All Case Studies](https://www.alert-software.com/customers/case-studies/)   **Quick and easy setup improved communication flow**   **Diverse communication methods ensured timely information distribution**   **Surveys facilitated immediate and valuable staff feedback** **Company overview** [Healthcare Australia](https://healthcareaustralia.com.au/) is a prominent provider of medical diagnostics, offering a wide range of laboratory medicine/pathology and radiology services. Their commitment to the medical community is underscored by their extensive service offerings, catering to a diverse set of healthcare needs. **Summary** A fragmented communication system was holding back employee engagement at Healthcare Australia (HCA). They adopted DeskAlerts to streamline internal messaging and gather real-time feedback through surveys. As a result, they now have faster information delivery, better staff responsiveness, and a more connected, engaged workforce. ![img Healthcare Australia](https://www.alert-software.com/hs-fs/hubfs/img%20Healthcare%20Australia.png?width=710&height=410&name=img%20Healthcare%20Australia.png) Challenge The company faced significant challenges with its internal communication solution, which was only implemented in a small part of the organization. This system had numerous limitations, and redeveloping it was estimated to take up to 12 months – a delay that hindered efficient communication. Solution To address these challenges, the company adopted DeskAlerts, a fast and efficient communication tool that allowed for the delivery of messages to employees, groups, divisions, and labs. The solution’s ability to send SMS and [emails](https://www.alert-software.com/email-notifications), along with conducting [surveys](https://www.alert-software.com/survey), greatly enhanced the company’s communication strategy, particularly in its secure environment, where software restrictions were previously a significant barrier. Result Using DeskAlerts, Healthcare Australia quickly improved [internal communication](https://www.alert-software.com/internal-communication-system-for-business) with a fast and easy setup that enhanced message flow across the organization. By using diverse communication channels, the system ensured the timely delivery of important updates to staff. Additionally, built-in survey features allowed for immediate feedback, helping the organization stay responsive to employee needs and continuously improve communication effectiveness. [![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png) ](https://www.linkedin.com/in/shauneh/) > [DeskAlerts] gives management the ability to inform staff or get feedback immediately without the user being required to read an email or go to an application to which they may not to for a period of time. > > The fact that DeskAlerts allows targeting the alerts to specific audiences or locations is a big plus as well. ##### [Shaune Houssenloge](https://www.linkedin.com/in/shauneh/) ###### IT Services Manager [ Download as PDF ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLIUJnTOSPRm8yXz9gz9bA4poSJDoA5FF3fV13g8JrDGP%2BSwOC9neCAGqbrDdMvSBe%2F%2BnpYmYdZDesWQR2SQazzCJlI5MKRATgRLPE6pKRVd6xxlGVmrxyRp%2B5F%2FiDCDoNqdEYqDQYaLmNBihm77onhMFRNxZ6AWzplimTSSlTrGxFxl4B20xDQWl7ddFByG8KDa9kkoE%2FIVRBpDLKa8V1T9zdzp0QrOigRMmNE%2BntOO94u8IqfQKOIgHQ9gexFGgMzURd9X%2FKgfKhRKe8RcTuJCQgDfVI0HVgygshXVCA%3D%3D&portalId=2607633) ## See DeskAlerts in Action Schedule a personalized demo with us to learn how DeskAlerts can help resolve your business challenges. 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Get in touch. **ToolBarStudio Inc.** 205 Van Buren Street, Suite 120-039 Herndon, VA 20170, United States Reg. No. 5,765,980 Registered May 28, 2019 +1 (703) 881-3166 [![deskalerts_logo_sm](https://www.alert-software.com/hubfs/deskalerts_logo_sm.png) ](https://www.alert-software.com) © 2026 ToolBarStudio Inc. [*Facebook*](https://www.facebook.com/alertsoftware/)[*Twitter*](https://x.com/DeskAlerts)[*Instagram*](https://www.instagram.com/deskalerts)[*LinkedIn*](https://www.linkedin.com/company/deskalerts/posts/?feedView=all)[*YouTube*](https://www.youtube.com/user/DeskAlerts) *Return to Top* ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#website", "@type" : "WebSite", "name" : "DeskAlerts", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.alert-software.com/hs-search-results?term={search_term_string}" }, "url" : "https://www.alert-software.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#organization", "@type" : "Organization", "alternateName" : "alert-software.com", "legalName" : "DeskAlerts", "logo" : "https://www.alert-software.com/hs-fs/hubfs/desk-landing1/images/logo.png", "name" : "DeskAlerts", "sameAs" : [ "https://www.facebook.com/2055455797903217", "https://twitter.com/DeskAlerts", "https://www.instagram.com/deskalerts", "https://www.youtube.com/user/DeskAlerts", "https://www.linkedin.com/company/2596412", "https://www.pinterest.com/deskalerts/" ], "url" : "https://www.alert-software.com/" } ```