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Leveraging Multichannel Healthcare Communications to Enhance Information Delivery and Feedback Collection

Australian Healthcare Company

  • Industry: Healthcare
  • Use case: Employee Engagement
  • Location: Australia
  • Employees: 15,000
 

Quick and easy setup improved communication flow

 

Diverse communication methods ensured timely information distribution

 

Surveys facilitated immediate and valuable staff feedback

Company overview

Healthcare Australia is a prominent provider of medical diagnostics, offering a wide range of laboratory medicine/pathology and radiology services. Their commitment to the medical community is underscored by their extensive service offerings, catering to a diverse set of healthcare needs.

Summary

A fragmented communication system was holding back employee engagement at Healthcare Australia (HCA). They adopted DeskAlerts to streamline internal messaging and gather real-time feedback through surveys. As a result, they now have faster information delivery, better staff responsiveness, and a more connected, engaged workforce.

img Healthcare Australia

Challenge

The company faced significant challenges with its internal communication solution, which was only implemented in a small part of the organization. This system had numerous limitations, and redeveloping it was estimated to take up to 12 months – a delay that hindered efficient communication.

Solution

To address these challenges, the company adopted DeskAlerts, a fast and efficient communication tool that allowed for the delivery of messages to employees, groups, divisions, and labs.

The solution’s ability to send SMS and emails, along with conducting surveys, greatly enhanced the company’s communication strategy, particularly in its secure environment, where software restrictions were previously a significant barrier.

Result

Using DeskAlerts, Healthcare Australia quickly improved internal communication with a fast and easy setup that enhanced message flow across the organization.

By using diverse communication channels, the system ensured the timely delivery of important updates to staff. Additionally, built-in survey features allowed for immediate feedback, helping the organization stay responsive to employee needs and continuously improve communication effectiveness.

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[DeskAlerts] gives management the ability to inform staff or get feedback immediately without the user being required to read an email or go to an application to which they may not to for a period of time.

The fact that DeskAlerts allows targeting the alerts to specific audiences or locations is a big plus as well.

Shaune Houssenloge
HCA representative

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