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Simplifying the Preparation and Delivery of Vital Healthcare Communications

hfr_nobg

  • Industry: Healthcare
  • Use case: Internal Communication
  • Location: Switzerland
  • Employees: 1,500
 

Dramatically reduced message preparation time

 

Enhanced operational efficiency with push mode

 

Increased user engagement and information retention

Company overview

Fribourg Hospital is a 346-bed community-based medical center with comprehensive medical and surgical programs, working as a tertiary center within the Fribourg network together with 6 regional hospitals. Fribourg Hospital is also affiliated with Fribourg University and acts as a teaching hospital for undergraduate students.

Summary

Fribourg Hospital needed a faster, more effective way to communicate urgent service interruptions and updates to staff. They adopted DeskAlerts to simplify message delivery using push notifications. This streamlined internal communication, reduced prep time, and ensured critical information reached the right people, boosting operational efficiency and staff awareness.

img HFR

Challenge

HFR needed to ease their communication to all of their users for every service interruption and/or quick and important communication.

Solution

The information and news delivery is much better now with the push mode.

Result

What were the results of working with DeskAlerts?

quote2

Mitigated. Some complaints about the ‘intrusive’ way of communicating. Certainly, the same people who complained about not receiving the right information early enough.

Fribourg Hospital representative

If a potential client was on the fence about whether to work with DeskAlerts or not, what would you say to them?

quote2

Any communication to a large group of users must be well prepared. A tool like DeskAlerts will ease the publication and will give you the flexibility to interact with the message to communicate and send just before it is delivered to the consumer.

Fribourg Hospital representative

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