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Delivering the Right Information at The Right Time to Staff and Customers

hopitalvs_nobg

  • Industry: Healthcare
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: Switzerland
  • Employees: 6,000
 

Staff have the right information at the right time

 

Ability to inform customers instantly in case of an incident

 

Cost-effective tool

Company overview

Hôpital du Valais is an organization comprised of Valais hospitals and township clinics under one centralized administration. It is the largest employer in Valais.

Summary

Frequent IT outages made it difficult for Hôpital du Valais to keep staff and customers informed. The hospital adopted DeskAlerts to deliver instant ticker tape alerts during incidents. This ensured critical information reached the right people quickly, even when email and phone systems were down, boosting response times and maintaining smooth operations.

img Hôpital du Valais-1

Challenge

The hospital needed a way to deliver targeted notifications to employees and a backup channel of communication in the event of email and phone systems being down.

quote2

Thanks to DeskAlerts, all employees have the right information at the right time. This is an easy-to-use and cost-effective alerting tool.

Leo Kalbermatten
Head of IT Operations

Solution

The hospital chose DeskAlerts. Now it makes use of scrolling ticker tape messages to deliver information about various incidents and maintenance activities to all affected employees, quickly and effectively.

quote2

It’s easy to use, and the message delivery is quite fast. It is easy to configure the scope of the alerts via Active Directory groups and organizational units. All employees receive the right information at the right time via the broadcast feature. When there are incidents and maintenance activities, we can inform our customers quickly.

Leo Kalbermatten
Head of IT Operations

Result

With DeskAlerts notifications in place, the hospital gained a dedicated channel to inform its employees about outages and incidents, even when email and phone communications are down.

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