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Overcoming Information Delays in Healthcare Management with Instant Staff Alerts

MedAmerica_nobg

  • Industry: Healthcare
  • Use case: Internal Communication
  • Location: United States
  • Employees: 500
 

Faster response to critical situations

 

Smoother operations within the organization – a more connected and informed workforce

 

Better patient and staff experiences

Company overview

MedAmerica has partnered with physicians and hospitals since 1975 and offers a comprehensive menu of proven practice management services and solutions for today’s complex healthcare environment. They offer state-of-the-art programs and systems coupled with a forward-thinking, innovative management team.

Summary

Email delays were disrupting communication across MedAmerica’s offices and impacting response times. To solve this, the organization adopted DeskAlerts as a fast, reliable way to send urgent messages to all employees. DeskAlerts streamlined internal communication, improved staff coordination, and helped create a more responsive and connected healthcare environment.

img MedAmerica-1

Challenge

MedAmerica had been using an email system to notify the staff of 6 main buildings and another office in Upland, California, about important problems, issues, or changes. The delay in information delivery was critical and did not allow for efficient changes in a short time.

Solution

DeskAlerts was chosen as an instant delivery product that allows sending broadcast messages to all employees easily and in a very short time. It helps deliver urgent information to all employees.

MedAmerica has over 500 PCs with DeskAlerts installed, and they found DeskAlerts to be a simple solution for deployment.

quote2

DeskAlerts has helped in getting important info to the employees in a very quick manner. A fast, easy solution to send messages to all employees.

Philip Weiss
PCI/LAN Technician II

Result

Using DeskAlerts, MedAmerica enabled faster responses to critical situations, ensuring that staff received urgent information without delay. This improved communication flow. It also led to smoother operations across the organization, creating a more connected and informed workforce. As a result, both patients and staff benefited from a safer, more efficient healthcare environment.

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