Skip to the main content.
REQUEST DEMO   Trial
REQUEST DEMO   Trial

Inform and Engage Hospital Employees in Their Language Without Unnecessary Disturbance

Centre de santé et de services_nobg

  • Industry: Healthcare
  • Use case: Internal Communication
  • Location: Canada
  • Employees: 10,000
 

Targeted audience is informed on time

 

Staff are informed in their language

 

No disturbance for people who are not targeted

Company overview

At CSSS de la Pointe-de-l’Île, the mission is to:

  • Provide the population of the territory with access to the health services, social services, and long-term care that they need
  • Orient the population or provide help in navigating the health network
  • Develop a local health and social services network dedicated to the maintenance and promotion of health.

Summary

Broadcast emails and intranet updates weren’t cutting it for CSSS de la Pointe-de-l’Île. So they adopted DeskAlerts to send targeted, multilingual messages to specific employee groups without disrupting others. With DeskAlerts, the company streamlined internal communication, improved efficiency, and made it easy to reach the right people at the right time.

img CSSS

Challenge

CSSS de la Pointe-de-l’Île was looking for a solution with a user-friendly interface to send information to specific audiences without interrupting other employees’ work processes with unnecessary messages. They needed a more efficient way to notify employees than sending broadcast emails or changing the front page of their intranet.

quote2

Only the people who are affected see the messages; we are not disturbing anyone!

Didier Godot
Head of Communications

Solution

DeskAlerts was selected as a tool to communicate with specific audiences while not disturbing unaffected people.

quote2

We use templates, so the look and feel of the messages is always the same. Our employees got used to it quickly.

Active Directory synchronization was one of the most useful features—they could use the group hierarchy already in place in AD.

It was easy to translate the interface to French and create predefined messages in different languages.

Didier Godot
Head of Communications

Result

CSSS is now able to inform employees effectively and in a timely manner while gathering all the required feedback. The most valuable features of DeskAlerts highlighted by CSSS are:

  • Integration with Active Directory
  • Ability to limit the message lifetime
  • Message templates
  • Delivery statistics
  • Ease of translation to any language

Download as PDF

See DeskAlerts in Action

Schedule a personalized demo with us to learn how DeskAlerts can help resolve your business challenges.

GET DEMO