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Protecting Staff with Instant Cybersecurity Alerts at University Hospitals Birmingham

University Hospitals Birmingham NHS

  • Industry: Healthcare
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: United Kingdom
  • Employees: 20,000
 

Faster delivery of critical IT and cybersecurity alerts to staff

 

Improved staff awareness and vigilance against cyber threats

 

Established a reliable secondary communication channel for urgent updates

Company overview

University Hospitals Birmingham NHS Foundation Trust is one of the highest-performing NHS organisations in Europe.

Summary

University Hospitals Birmingham NHS Foundation Trust needed a faster way to warn staff about IT threats. They adopted DeskAlerts to deliver instant alerts, including critical warnings like the WannaCry ransomware attack. With DeskAlerts, the IT team could communicate quickly and effectively, helping staff stay vigilant and maintain cybersecurity across the organization.

img Birmingham NHS

Challenge

University Hospitals Birmingham NHS Foundation Trust was looking for a solution for instant IT communication.

Solution

University Hospitals Birmingham NHS Foundation Trust used DeskAlerts as an additional communication channel. Their IT Department used DeskAlerts for IT Services notices and general organisation notices.

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We use DeskAlerts for IT Services notices and general organisation notices. For example, used to warn users of the WannaCry ransomware attack and to have online vigilance.

James Hancher
NHS Foundation Trust Representative

Sleekshot 2025-07-21 14-47-33

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