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Fast and Reliable Enterprise-Level Staff Alerting

Catapult Systems

  • Industry: Government
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: United States
  • Employees: 500
 

Delivered reliable broadcast notifications with an easy-to-use interface

 

Enabled quick, informative updates from the Information Services department to customers

 

Integrated seamlessly with existing desktop deployment for easy enterprise-wide rollout

Company overview

Catapult Systems, a Quisitive company, is a national IT consulting company specializing in Microsoft technologies. It provides application development, enterprise solutions, and infrastructure services. Their experienced teams use a proven approach and a personal relationship style to deliver the right solutions for their clients. 

DeskAlerts is the solution that was delivered to a healthcare client of Catapult Systems.

Summary

To meet the enterprise-wide communication needs of a healthcare client, Catapult Systems implemented DeskAlerts to deliver reliable broadcast notifications with an intuitive interface and seamless integration into existing infrastructure. With DeskAlerts, the client’s Information Services department could send quick, informative updates to customers, improve communication efficiency, and easily manage enterprise-wide rollouts.

img Catapult Systems

Challenge

Catapult Systems' client had been using Novell's Notification service. They were migrating away from the Novell solution to a Microsoft solution and did not have an alternative on the Microsoft platform that could meet their requirements.

Solution

Catapult Systems evaluated several notification systems before they found DeskAlerts.

They were looking for a notification solution that provides reliable broadcast notifications and a friendly user interface (so the service desk can support). The ability to deploy to the enterprise in an automated and supportable manner was an inherent part of the solution.

DeskAlerts enabled the Information Services department to send quick and informative updates to customers.

quote2

DeskAlerts is the best product to meet their [the client’s] notification requirements.

Allen Watt
Senior Lead Consultant, Catapult Systems

The main reasons Catapult Systems concentrated attention on DeskAlerts are: 

  • Good interface 
  • Easy to support internally 
  • Good technical support 
  • Great cost.
quote2

DeskAlerts integrated flawlessly with our desktop deployment. It was easy to go back and push the installation to our already-deployed systems. Both those who send the alerts and those who receive the alerts have been very pleased with the product, the interface, and its capabilities.

Allen Watt
Senior Lead Consultant, Catapult Systems

Result

DeskAlerts provided the client with a reliable broadcast notification system featuring an intuitive, easy-to-use interface that both senders and recipients appreciated. 

The solution enabled the Information Services department to deliver quick, informative updates to customers, improving communication efficiency. It also integrated seamlessly with the client's existing desktop deployment, allowing for a smooth, automated rollout across the enterprise with minimal effort.

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