--- title: Fast Building-Wide Alerts About System Outages for an Insurance Company description: Discover how a leading insurance provider in Denmark improved communication during IT outages with real-time scrolling ticker alerts. Reduce helpdesk overload and keep employees informed across all departments. --- [Skip to the main content.](https://www.alert-software.com/customers/case-studies/fast-building-wide-alerts-about-system-outages-in-insurance#main-content) We'd love your input! Only 3 short questions and 5 min of your time. 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[Case Studies](https://www.alert-software.com/customers/case-studies/) - [Reviews](https://www.alert-software.com/customers/testimonials) Company --- - [About Us](https://www.alert-software.com/about) - [Contact Us](https://www.alert-software.com/company/contact-us) Partners --- - [Become a Partner](https://www.alert-software.com/become-a-partner) - [Our Partners](https://www.alert-software.com/our-partners) # Fast Building-Wide Alerts About System Outages for an Insurance Company **![topdanmark-logo](https://www.alert-software.com/hs-fs/hubfs/logos/topdanmark-logo.png?width=250&height=120&name=topdanmark-logo.png)** - **Industry:** Insurance - **Use case: **IT Outages, Cybersecurity, Maintenance Notifications - **Location: **Denmark - **Employees:** 10,000 [All Case Studies](https://www.alert-software.com/customers/case-studies/)   **Reduced helpdesk workload during system outages and maintenance**   **Fast, building-wide communication**   **Improved employee awareness of system issues** **Company overview** [Topdamnark ](https://www.topdanmark.com/en/)is one of the largest insurance companies in Denmark. **Summary** A leading insurance company needed to communicate system outages and maintenance to its employees. They implemented a notification system to instantly broadcast IT updates and important information as scrolling tickers across their offices. With this solution, they reduced helpdesk overload, improved staff awareness, and ensured fast, clear communication during technical disruptions. ![img Topdanmark](https://www.alert-software.com/hs-fs/hubfs/img%20Topdanmark.png?width=550&height=318&name=img%20Topdanmark.png) Challenge Topdamnark was seeking a reliable notification channel to use in the event of outages and maintenance activities. Solution The company deployed DeskAlerts notification software and used [scrolling ticker alerts](https://www.alert-software.com/desktop-ticker) to inform its employees about system outages or other important events that impacted the work process. ![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png) > Our main usage of DeskAlerts is to broadcast system information to our users. In several locations around our building, we have information monitors positioned where we broadcast system alerts and/or news in case of system breakdowns or other important information that affects our people's daily work. ###### Bo B. Jørgensen, Service Desk Specialist Result With instant scrolling ticker alerts, the company can quickly inform employees about system outages and maintenance activities.  This real-time communication has reduced helpdesk workload and ensured staff stay aware of issues affecting their daily work. As a result, IT teams can focus on resolving problems faster while keeping operations running smoothly. ![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png) > It has helped the IT department to communicate system-related information to all our users in a fast way, which has eased the workload of our helpdesk a lot during the system failures. ###### Bo B. 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[*Facebook*](https://www.facebook.com/alertsoftware/)[*Twitter*](https://x.com/DeskAlerts)[*Instagram*](https://www.instagram.com/deskalerts)[*LinkedIn*](https://www.linkedin.com/company/deskalerts/posts/?feedView=all)[*YouTube*](https://www.youtube.com/user/DeskAlerts) *Return to Top* ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#website", "@type" : "WebSite", "name" : "DeskAlerts", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.alert-software.com/hs-search-results?term={search_term_string}" }, "url" : "https://www.alert-software.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#organization", "@type" : "Organization", "alternateName" : "alert-software.com", "legalName" : "DeskAlerts", "logo" : "https://www.alert-software.com/hs-fs/hubfs/desk-landing1/images/logo.png", "name" : "DeskAlerts", "sameAs" : [ "https://www.facebook.com/2055455797903217", "https://twitter.com/DeskAlerts", "https://www.instagram.com/deskalerts", "https://www.youtube.com/user/DeskAlerts", "https://www.linkedin.com/company/2596412", "https://www.pinterest.com/deskalerts/" ], "url" : "https://www.alert-software.com/" } ```