Fast Building-Wide Alerts About System Outages for an Insurance Company
- Industry: Insurance
- Use case: IT Outages, Cybersecurity, Maintenance Notifications
- Location: Denmark
- Employees: 10,000
Company overview
Topdamnark is one of the largest insurance companies in Denmark.
Summary
A leading insurance company needed to communicate system outages and maintenance to its employees. They implemented a notification system to instantly broadcast IT updates and important information as scrolling tickers across their offices. With this solution, they reduced helpdesk overload, improved staff awareness, and ensured fast, clear communication during technical disruptions.
Our main usage of DeskAlerts is to broadcast system information to our users. In several locations around our building, we have information monitors positioned where we broadcast system alerts and/or news in case of system breakdowns or other important information that affects our people's daily work.
Bo B. Jørgensen, Service Desk Specialist
It has helped the IT department to communicate system-related information to all our users in a fast way, which has eased the workload of our helpdesk a lot during the system failures.