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Fujifilm Australia Streamlines IT Communication and Reduces Support Calls

Fujifilm-Logo

  • Industry: Digital Imaging
  • Use case: Internal Communication
  • Location: Australia
  • Employees: 200-500
 

Improved communication between technical teams and retail sites

 

Reduced support calls through proactive store notifications

 

Centralized, easy-to-manage communication across all locations

Company overview

Fujifilm Australia is a leading company that distributes imaging equipment and provides services to the photographic, medical, and graphic systems markets.

Summary

Fujifilm Australia wanted to notify retail sites across Australia and New Zealand about updates and technical issues. The company implemented a centralized alerting system to deliver notifications to in-store labs instantly. With this solution, they improved communication between technical teams and retail sites, reduced support calls, and streamlined communication management across all locations.

img fujifilm

Challenge

Fujifilm Australia needed a way to inform its in-store labs within retail sites across Australia and New Zealand, effectively notifying them of upcoming updates or issues.

Solution

The DeskAlerts notification system was set up globally for Australian retail sites and was used by the Technical Services and Support divisions.

Result

After becoming a part of Fujifilm Australia's communication strategy, DeskAlerts dramatically improved communication with the company’s stores and reduced incoming support calls because relevant information was proactively pushed to the sites.

 

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We were seeking a desktop notification tool that could be branded, easy to use, and centrally managed. DeskAlerts ticked these boxes and more.

It's a great tool that fills an important requirement and helps improve communication.

Arash Rostami
Solution Delivery Manager

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