Improving Communication Efficiency with Instant Notifications in the Hospitality Industry
- Industry: Hospitality
- Use case: IT Outages, Cybersecurity, Maintenance Notifications
- Location: United States
- Employees: 2,000
Company overview
Masanutten Resort is an all-season adventure resort 10.5 miles away from the George Washington and Jefferson National Forest.
Summary
Communicating across multiple networks was a challenge for a busy year-round resort. So they implemented an instant notification system to quickly inform staff and users about network outages, performance issues, and upcoming events. With this solution, they reduced helpdesk calls, improved communication efficiency, and ensured that everyone stayed informed, keeping operations running smoothly.
I have a tool at my disposal that allows me to instantly inform the user community of any event. Our user community remains informed of everything that might affect the performance of their job when using a computer or network device.
Juan C Rosique, Corporate Information Technology Director
We have developed a series of integrations with DeskAlerts, and the development team has been superb in guiding us to maximize our potential.
DeskAlerts is a great tool that will definitely improve your communication strategy to users, as well as allow you to do many other functions to deliver great service to your organization in terms of enterprise-wide communications.