--- title: Improving Communication Efficiency with Instant Notifications in Hospitality description: Discover how a leading resort enhanced communication with instant notifications across multiple networks. Ensure faster updates, reduce help desk calls, and keep operations running smoothly in the hospitality sector. --- [Skip to the main content.](https://www.alert-software.com/customers/case-studies/improving-communication-efficiency-with-instant-notifications-in-hospitality#main-content) We'd love your input! Only 3 short questions and 5 min of your time. 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[SSO Integration](https://www.alert-software.com/sso-module) - [API Integration](https://www.alert-software.com/api-integration) - [MS Teams Integration](https://www.alert-software.com/microsoft-teams-integration) Customers --- - [Case Studies](https://www.alert-software.com/customers/case-studies/) - [Reviews](https://www.alert-software.com/customers/testimonials) Company --- - [About Us](https://www.alert-software.com/about) - [Contact Us](https://www.alert-software.com/company/contact-us) Partners --- - [Become a Partner](https://www.alert-software.com/become-a-partner) - [Our Partners](https://www.alert-software.com/our-partners) # Improving Communication Efficiency with Instant Notifications in the Hospitality Industry **![Masanutten Resort-1](https://www.alert-software.com/hs-fs/hubfs/Masanutten%20Resort-1.png?width=250&height=120&name=Masanutten%20Resort-1.png)** - **Industry:** Hospitality - **Use case: **IT Outages, Cybersecurity, Maintenance Notifications - **Location: **United States - **Employees:** 2,000 [All Case Studies](https://www.alert-software.com/customers/case-studies/)   **Reduced help desk call volume during network outages**   **Instantly informed users about events**   **Improved overall communication efficiency across multiple networks** **Company overview** [Masanutten Resort](https://www.massresort.com/) is an all-season adventure resort 10.5 miles away from the George Washington and Jefferson National Forest. **Summary** Communicating across multiple networks was a challenge for a busy year-round resort. So they implemented an instant notification system to quickly inform staff and users about network outages, performance issues, and upcoming events. With this solution, they reduced helpdesk calls, improved communication efficiency, and ensured that everyone stayed informed, keeping operations running smoothly. ![img Massanutten_new](https://www.alert-software.com/hs-fs/hubfs/img%20Massanutten_new.png?width=550&height=318&name=img%20Massanutten_new.png) Challenge The company needed to find an efficient way to communicate with its user base across multiple networks. Solution The company implemented DeskAlerts to instantly inform the community about any type of events. DeskAlerts was easy to configure and deploy. The ease of use and delivery guarantee have helped decrease the helpdesk call volume in the event of network outages. The tool also provided the ability to notify certain groups of users about upcoming events. ![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png) > I have a tool at my disposal that allows me to instantly inform the user community of any event. Our user community remains informed of everything that might affect the performance of their job when using a computer or network device. ###### Juan C Rosique, Corporate Information Technology Director Result With instant notifications, the resort significantly reduced helpdesk call volume during network outages and system events. Staff and users now receive timely updates about any issues or upcoming activities, keeping operations running smoothly. The easy setup and reliable delivery improved communication efficiency across all departments. ![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png) > We have developed a series of integrations with DeskAlerts, and the development team has been superb in guiding us to maximize our potential. > > DeskAlerts is a great tool that will definitely improve your communication strategy to users, as well as allow you to do many other functions to deliver great service to your organization in terms of enterprise-wide communications. ###### Juan C Rosique, Corporate Information Technology Director [ Download as PDF ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJzi5iojARlfe3eqO5gym1QrIM8TeyoqmtPL3zB4e2qMFU%2Fua8sjvLuLTSFCgJNS7LZP%2BPRLsyDw1niHnp6wDS6jSKoePDZ1TTEg3v6fial%2FU8tDcHRjNDqG8p3Tn0%2FfdjkAvqHbcXn1VNifVLCnV%2FjdM3gajL%2FMU%2B7X%2BHNE94isdlGsA7CSQtpfqeoxQVIbsfXSUfm1toSSEbko1Nu40mLvgWLs3XzN87r6RV18w3lVpHFTXBojzRjdVpjvKRjjKMd&portalId=2607633) ## See DeskAlerts in Action Schedule a personalized demo with us to learn how DeskAlerts can help resolve your business challenges. 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[*Facebook*](https://www.facebook.com/alertsoftware/)[*Twitter*](https://x.com/DeskAlerts)[*Instagram*](https://www.instagram.com/deskalerts)[*LinkedIn*](https://www.linkedin.com/company/deskalerts/posts/?feedView=all)[*YouTube*](https://www.youtube.com/user/DeskAlerts) *Return to Top* ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#website", "@type" : "WebSite", "name" : "DeskAlerts", "potentialAction" : { "@type" : "SearchAction", "query-input" : "required name=search_term_string", "target" : "https://www.alert-software.com/hs-search-results?term={search_term_string}" }, "url" : "https://www.alert-software.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.alert-software.com/#organization", "@type" : "Organization", "alternateName" : "alert-software.com", "legalName" : "DeskAlerts", "logo" : "https://www.alert-software.com/hs-fs/hubfs/desk-landing1/images/logo.png", "name" : "DeskAlerts", "sameAs" : [ "https://www.facebook.com/2055455797903217", "https://twitter.com/DeskAlerts", "https://www.instagram.com/deskalerts", "https://www.youtube.com/user/DeskAlerts", "https://www.linkedin.com/company/2596412", "https://www.pinterest.com/deskalerts/" ], "url" : "https://www.alert-software.com/" } ```