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Reduced Communication Workload for Tech Support Across All Satellite Offices

Companies-House

  • Industry: Government
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: United Kingdom
  • Employees: 2,000
 

Reliable delivery of IT and operational updates to all satellite offices

 

Reduced workload on tech support through faster issue communication

 

Improved targeting of messages to specific teams or locations

Company overview

Companies House is a British governmental organization that handles business registration across the whole United Kingdom.

Summary

Reaching all staff across multiple satellite offices was challenging for Companies House, especially during IT system issues and local operational incidents. So they implemented DeskAlerts to cascade targeted notifications to the right teams and locations in real time. With DeskAlerts, they improved communication reliability, reduced the burden on tech support, and ensured timely updates for all offices.

img Companies House

Challenge

Being a fairly large organization with four regional offices, Companies House needed a reliable way of delivering notifications to all staff.

Solution

The DeskAlerts system was set up in all satellite offices, with IT department representatives selected as software admins.

quote2

DeskAlerts is used at Companies House to cascade information relating mainly to IT system issues. However, on occasions, it is also used to share other information specific to regional satellite office issues (e.g., telephony, fire alarm activation, etc.).

Alun Gerard
BCD Problem Manager

Result

With DeskAlerts notifications in place, Companies House gained a reliable channel for cascading notifications to satellite offices. This system informs employees about various office issues, reducing the load on tech support and improving internal workflow.

quote2

DeskAlerts has certainly improved communications across the whole organization. Prior to using DeskAlerts, it was difficult to ensure information reached all staff working in satellite offices.

DeskAlerts has proved to be the perfect communications tool. The application is especially useful for delivering information to selected teams or specific sites.

At present, I don’t feel there are any features missing from DeskAlerts, as it fully meets our requirements.

Alun Gerard
BCD Problem Manager

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