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Reliable Staff Notifications for Emergencies, Office Closures, and System Outages

Lenexa_Logo

  • Industry: Government
  • Use case: Emergency Communication
  • Location: United States
  • Employees: 800
 

Instant staff notifications during emergencies and critical events

 

Reduced reliance on phone calls and email for urgent communication

 

Faster issue resolution by allowing IT to focus on troubleshooting instead of fielding calls

Company overview

Lenexa is a city in Johnson County, Kansas, United States, and part of the Kansas City metropolitan area. The government offices in the City of Lenexa provide a variety of services aimed at improving the quality of life for town residents, local businesses, and other members of the community.

Summary

Email and phone calls were too slow for the City of Lenexa to communicate during emergencies, office closures, inclement weather, and system outages. So they adopted DeskAlerts as a reliable alternative to email that works even during server downtime. Now, they instantly notify staff about urgent alerts and important operational updates, from city project notices to maintenance schedules, while reducing reliance on phone calls so IT can focus on resolving issues faster.

img Lenexa

Challenge

Like most government agencies, the City of Lenexa needed a reliable and affordable way to ensure accurate, instantaneous communication among its various departments at all times, particularly when emergency situations arise.

quote2

We needed the ability to instantly notify city staff when emergencies occur. Email simply wasn’t working for us. When our internal servers were down, we had to rely on phones to contact city employees – a process that was both slow and time-consuming.

Dan Harless
IT manager at Lenexa’s City Hall

Solution

The IT team realized they needed to implement a fully-automated state-of-the-art alert system. The organization chose DeskAerts, a powerful desktop notification solution that enables faster, more effective, and more cost-efficient communication.

DeskAerts offered the broad range of features the city needed to meet its critical communication requirements.

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When something important happens, we can let our employees know – right away, without delay. And, the survey capabilities are great too, because they allow us to distribute questions and get the answers we need, quickly and effortlessly.

This eliminates the need for our IT professionals to spend a lot of time on the phone answering questions about the issue at hand, so they can focus their efforts on troubleshooting and correcting the problem as quickly as possible.

The DeskAerts software comes in particularly handy when our email servers are down. We are able to let our staff members know as soon as a problem occurs and notify them when we’re back up and running at full capacity.

Dan Harless
IT manager at Lenexa’s City Hall

Result

With DeskAerts, the City of Lenexa can immediately inform staff. For example, they can let employees know when offices will be closed due to holidays or inclement weather, update them on city projects such as road construction, and give them advance notice when business applications will be unavailable due to system maintenance.

The city was also quite pleased with the service it received.

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The DeskAerts customer service staff has been extremely helpful, always responding quickly to our questions and providing us with assistance whenever we needed it. The company, and its solution, have far exceeded our expectations, and I give them an ‘A’ for effort.

Dan Harless
IT manager at Lenexa’s City Hall

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