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Hedemora kommun x DeskAlerts: Enhancing Communication Efficiency

Hedemora kommun

  • Industry: Government
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: Sweden
  • Employees: 1,500
 

Expanded ability to reach staff and stakeholders across multiple devices instantly

 

Established a robust and reliable alert system for urgent issues

 

Improved crisis management and operational continuity through timely communication

Company overview

Hedemora kommun, a municipality in Dalarna County, central Sweden, faced a communication challenge: the need for a swift and reliable method to disseminate important information to its users. This necessity became evident when dealing with unforeseen application downtimes or scheduling service windows that could affect their operations.

Summary

Unforeseen application downtimes and service interruptions demanded faster communication at Hedemora kommun. So they adopted DeskAlerts to instantly reach 1,500 staff and stakeholders across multiple devices with urgent IT and service disruption alerts. With DeskAlerts, they established a reliable alert system, improved crisis management, and ensured operational continuity through timely, accessible communication.

img Hedemora

Challenge

With limited alternatives, Hedemora kommun's search for a new communication solution was straightforward. DeskAlerts stood out for its ability to meet the municipality's specific requirements. 

The decision to adopt DeskAlerts was made collaboratively by the municipality's key personnel, emphasizing a streamlined and unified approach towards enhancing their communication infrastructure.

Solution

Implementing DeskAlerts was a smooth process for Hedemora kommun, facing no significant challenges. The system has been particularly beneficial for quick alerts about service issues or updates, primarily utilized by the IT and Educational departments.

The initial need for an efficient communication tool has been thoroughly addressed through DeskAlerts. The adoption among the intended users, totaling approximately 1,500, has been successful, indicating the system's ease of use and effectiveness in meeting the municipality's communication needs.

Result

Looking ahead, Hedemora kommun aims to expand the functionality of DeskAlerts to include alerts on mobile devices, enhancing the system's reach and efficacy. Feedback and suggestions for improvements are ongoing with technical personnel in direct communication with DeskAlerts to optimize the solution further.

To other municipalities considering DeskAlerts or similar solutions, Hedemora kommun recommends it as an effective tool for disseminating urgent information across different departments and users.

Hedemora kommun expanded its ability to reach staff and stakeholders instantly across various devices, ensuring critical information is accessible anytime and anywhere. With DeskAlerts, it established a robust and reliable alert system, ensuring that all users are promptly informed about urgent issues. This is essential for effective crisis management and operational continuity.

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