Reduce Helpdesk Overload by Keeping People Up-to-Date
- Industry: Education
- Use case: IT Outages, Cybersecurity, Maintenance Notifications
- Location: United Kingdom
- Employees: 1,000
Company overview
St George’s University of London is the UK’s only university dedicated to medical and health sciences education, training, and research. They have approximately 8,000 staff and students, around 100 teaching rooms, and 400 open-access computers for student use.
Summary
Helpdesk calls were overwhelming the IT staff at St George’s University of London. They adopted a dedicated alert system to update 8,000 users about IT services and outages proactively. With DeskAlerts, the university reduced unnecessary helpdesk calls, kept customers informed in real time, and improved overall communication efficiency.
The university uses DeskAlerts to give customers updates about IT services. DeskAlerts preempts unnecessary help desk calls by keeping all customers informed.
Valente Panattoni
Senior Desktop Support Analyst
DeskAlerts makes it easy to tailor notifications to our requirements and represents great value for money. I highly recommend DeskAlerts to anyone looking for a way to improve their communication strategy and customer experience.
Valente Panattoni
Senior Desktop Support Analyst
DeskAlerts is a vital component of our customer communication strategy. It preempts unnecessary help desk calls by keeping our customers informed and is quick and easy to set up, use, and deploy.
Valente Panattoni
Senior Desktop Support Analyst
See DeskAlerts in Action
Schedule a personalized demo with us to learn how DeskAlerts can help resolve your business challenges.
