---
title: Reducing Helpdesk Overload with Proactive IT Service Notifications in Education
description: Discover how a leading medical and healthcare university reduced helpdesk overload by using proactive IT service notifications. Ensure staff and students stay informed while improving communication efficiency.
---

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# Reduce Helpdesk Overload by Keeping People Up-to-Date

**![ST George_nobg](https://www.alert-software.com/hs-fs/hubfs/logos/ST%20George_nobg.png?width=250&height=120&name=ST%20George_nobg.png)**

- **Industry:** Education
- **Use case: **IT Outages, Cybersecurity, Maintenance Notifications
- **Location: **United Kingdom
- **Employees:** 1,000

[All Case Studies](https://www.alert-software.com/customers/case-studies/)

 

**No unnecessary calls to the helpdesk**

 

**Customers are kept informed**

 

**Great value for money**

**Company overview**

[St George’s University of London](https://www.sgul.ac.uk/) is the UK’s only university dedicated to medical and health sciences education, training, and research. They have approximately 8,000 staff and students, around 100 teaching rooms, and 400 open-access computers for student use.

**Summary**

Helpdesk calls were overwhelming the IT staff at St George’s University of London. They adopted a dedicated alert system to update 8,000 users about IT services and outages proactively. With DeskAlerts, the university reduced unnecessary helpdesk calls, kept customers informed in real time, and improved overall communication efficiency.

![img St George’s University of London-1](https://www.alert-software.com/hs-fs/hubfs/img%20St%20George%E2%80%99s%20University%20of%20London-1.png?width=550&height=318&name=img%20St%20George%E2%80%99s%20University%20of%20London-1.png)

Challenge

The university needed to find a solution that would decrease the number of calls to its help desk and prevent staff from being overloaded.

![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png)

> The university uses DeskAlerts to give customers updates about IT services. DeskAlerts preempts unnecessary help desk calls by keeping all customers informed.

##### Valente Panattoni

###### Senior Desktop Support Analyst

Solution

The university chose DeskAlerts as a dedicated channel to [update users about IT services](https://www.alert-software.com/it-outage).

![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png)

> DeskAlerts makes it easy to tailor notifications to our requirements and represents great value for money. I highly recommend DeskAlerts to anyone looking for a way to improve their communication strategy and customer experience.

##### Valente Panattoni

###### Senior Desktop Support Analyst

Result

With real-time IT notifications, the university reduced unnecessary calls to the help desk and kept over 8,000 users informed at all times. The system provided a reliable, easy-to-use communication channel that improved efficiency for IT staff and customers alike. As a result, the organization saved time, minimized overload, and delivered greater value for its users.

![quote2](https://www.alert-software.com/hs-fs/hubfs/quote2.png?width=60&height=60&name=quote2.png)

> DeskAlerts is a vital component of our customer communication strategy. It preempts unnecessary help desk calls by keeping our customers informed and is quick and easy to set up, use, and deploy.

##### Valente Panattoni

###### Senior Desktop Support Analyst

[ Download as PDF ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLVi%2FTJJiBvwU55idg1c2Lv6mXXBB5H8i13oBjcAI6P95b4EsIwAB4BfYfEu36JzKxwGuNxeQt0EfgJ0Aj4H%2FgxOItQFDR9YLLgS6Ac9wZhkyzkYQ92dBKnZ1dzbpNuSH0VY%2B1FDSASJEv%2Fs9GeBylEpYr1dmYKqstPZcNI6N3zxfFaOfsLCuj3HsFnAsfVpj%2B8mF2fTgFFS3YtM%2F0sp8YjrCVgw8wr5Q9HQZb52hN8cg05aTCC64YU5JzRpuwVnK3wc3LsQs%2F4Ipb9UcnkPlktnmtEUXwSP4NgjbuivhMw5BHo2kWiKmX%2F&portalId=2607633)

## See DeskAlerts in Action

Schedule a personalized demo with us to learn how DeskAlerts can help resolve your business challenges.

[ REQUEST DEMO ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJwEeBxbMgj7Ku2t7%2FCf5Scn%2BIiVkv6azucxNXoJCx7xW4hrKdeU88TW3uoVJNkK1EFexBLG1cBUvqSj50DolCdW9%2F4i4horwsjsquApbVuhk1GGN2RUuFTN5cBXKDjoqtL0ot1qdIHfG%2BfeoyhnG%2FoTPfB%2B0CUv9K8Cc8nnT4JmqEZqiI7&portalId=2607633)

##### Useful Links

Useful Links

- [Product Overview](https://www.alert-software.com/how-it-works)
- [Solutions](https://www.alert-software.com/solutions)
- [Pricing](https://www.alert-software.com/pricing)
- [Blog](https://www.alert-software.com/blog)
- [Compare](https://www.alert-software.com/compare)

##### Info

Info

- [About Us](https://www.alert-software.com/about)
- [Our Partners](https://www.alert-software.com/our-partners)
- [Case Studies](https://www.alert-software.com/customers/case-studies/)
- [Support](https://www.alert-software.com/support)
- [License Agreement](https://www.alert-software.com/license-agreement)
- [Privacy Policy](https://www.alert-software.com/privacy)
- [Security Center](https://www.alert-software.com/security-center)

##### Apps

Apps

- [Android App](https://play.google.com/store/apps/details?id=com.toolbarstudio.alerts)
- [Apple iOS app](https://itunes.apple.com/us/app/deskalerts/id592345705)

##### Contact Us

Contact Us

**Have Questions?**  
We are available 24 hours a day.   
Get in touch.

**ToolBarStudio Inc.**  
205 Van Buren Street, Suite 120-039  
Herndon, VA 20170, United States  
Reg. No. 5,765,980  
Registered May 28, 2019

+1 (703) 881-3166

[![deskalerts_logo_sm](https://www.alert-software.com/hubfs/deskalerts_logo_sm.png) ](https://www.alert-software.com)

© 2026 ToolBarStudio Inc.

[*Facebook*](https://www.facebook.com/alertsoftware/)[*Twitter*](https://x.com/DeskAlerts)[*Instagram*](https://www.instagram.com/deskalerts)[*LinkedIn*](https://www.linkedin.com/company/deskalerts/posts/?feedView=all)[*YouTube*](https://www.youtube.com/user/DeskAlerts) 

*Return to Top*

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