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Faster, Trackable Workforce Notifications for a Government Agency

IE-Global

  • Industry: Government
  • Use case: Internal Communication
  • Location: Singapore
  • Employees: 1,400
 

Replaced email newsletters with a more reliable, trackable communication channel

 

Enabled targeted and organization-wide message delivery

 

Improved communication efficiency for both IT updates and general announcements

Company overview

International Enterprise Singapore (IE Singapore), now known as Enterprise Singapore, is a government agency promoting international trade and partnering with Singapore companies in going global.

Summary

Email newsletters weren’t fast or reliable enough for IE Singapore’s internal communication needs. So they adopted DeskAlerts as their primary workforce notification channel, delivering both targeted and organization-wide messages. With DeskAlerts, they replaced email with a trackable, efficient system that improved the speed and effectiveness of IT updates, outage alerts, training news, and general announcements.

img IE

Challenge

The company needed a reliable system to broadcast informational messages to everyone or selected users instead of email.

Solution

After trialing DeskAlerts and tuning it to meet the company's requirements, IE Singapore adopted the software as a primary workforce notification channel. After minor customizations done by the DeskAlerts development team, IE Singapore got the system it needed and replaced email newsletters with a more reliable and trackable solution.

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Our users send all kinds of messages, such as "system down," "email server down," training news, and other non-work-related messages.

We feel that our experience with DeskAlerts was successful because they have a product roadmap and they listen to customers, getting their feature requests into development.

Chee Koon Tan
Division Director

Result

IE Singapore replaced email newsletters with a more reliable and trackable communication channel, enabling both targeted and organization-wide message delivery. This allowed the agency to share IT updates, system outage alerts, training news, and general announcements more efficiently, improving the speed and effectiveness of internal communications.

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If you are on the fence about working with DeskAlerts or a different solution, just try and see – the DeskAlerts team will do their best to meet your specific company needs.

Chee Koon Tan
Division Director

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