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Faster IT Communication and Power Outage Alerting for a Media Agency

bbg

  • Industry: Government
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: United States
  • Employees: 2,000
 

Replaced email as the primary internal communication tool

 

Enabled IT and facilities teams to deliver timely, targeted announcements

 

Added survey and reporting capabilities for collecting staff feedback

Company overview

The Broadcasting Board of Governors, now known as the U.S. Agency for Global Media (USAGM), is a global media networking agency. It is a conglomerate of some of the largest media organizations in the U.S.

Summary

Email notifications weren’t fast or versatile enough for the Broadcasting Board of Governors’ communication needs. So they deployed DeskAlerts as their primary internal communication tool, using it to send IT alerts, facilities updates, and building notices. With DeskAlerts, they replaced email for key announcements, improved message delivery speed, and added survey capabilities to gather staff feedback in real time.

img BBG

Challenge

BBG was looking for a reliable notifications solution to replace its email system.

Solution

Deploying DeskAlerts checked the initial boxes and more, providing survey/reporting capabilities on top of a plain notifications system.

quote2

We use DeskAlerts in-house to broadcast announcements, such as software update alerts. An example would be QuickTime software removal from desktops. Facilities also utilize DeskAlerts for building outages and parking notices.

Stephen Bender
Systems Developer

Result

With its easy-to-use interface, BBG quickly trained publishers and began using DeskAlerts as its primary internal communications tool.

quote2

I would highly recommend DeskAlerts. It has an easy-to-use interface and is simple to install. It can serve as an email notification backup system or be used to gather end-user input via surveys.

Stephen Bender
Systems Developer

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