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Fast Safety and System Outage Alerts Across Mill Operations

verso_logo

  • Industry: Manufacturing
  • Use case: Emergency Communication, IT Outage
  • Location: United States
  • Employees: 1,700
 

Faster communication during emergency and IT incidents

 

Improved employee safety awareness during critical events

 

Reliable and easy-to-use alerting tool adopted by multiple departments

Company overview

Verso Corporation (now Billerud Americas Corporation) was a North American producer of coated papers, including coated groundwood, coated freesheet, and specialty products.

Summary

Manual alerts weren’t fast enough for Verso Corporation’s mill safety and IT teams. They adopted DeskAlerts to instantly notify employees during emergencies, such as fires, chemical leaks, and system outages. With DeskAlerts, they drastically improved notification speed, enhanced employee safety, and ensured real-time communication across critical departments.

img Verso

Challenge

Like many other companies, Verso Corporation needed a reliable way to inform its employees about the key system outages and downtimes.

Solution

The mill's security, safety, and IT departments all used DeskAlerts for alerting during mill safety events and IT system incidents.

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We mainly use DeskAlerts for mill safety events, i.e., fire, chemical leak, bad weather, etc., and IT systems events, i.e., systems outage, upgrades, etc.

For most of our needs, DeskAlerts has the features that we need. Easy to use.

Mike Oehler
IT Specialist

Result

Verso Corporation significantly improved the speed of internal communication by using DeskAlerts to deliver instant notifications during safety incidents and IT system events. 

What once took valuable time to coordinate is now communicated organization-wide in moments, ensuring employees receive timely updates during emergencies, such as fires, chemical leaks, severe weather, or system outages.

The solution has been adopted by the mill’s security, safety, and IT departments as a reliable, easy-to-use tool for critical communications. With faster alert delivery and broad departmental use, DeskAlerts has strengthened Verso’s ability to respond quickly and keep staff informed when it matters most.

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It has drastically reduced the time it takes to distribute event notifications to our employees.

Mike Oehler
IT Specialist

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