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Faster Maintenance and Quality Notifications for Manufacturing Operations

KRKA

  • Industry: Pharmaceuticals
  • Use case: IT Outages, Cybersecurity, Maintenance Notifications
  • Location: Slovenia
  • Employees: 11,000
 

Reduced helpdesk calls and manual effort for system notifications

 

Faster communication of IT, maintenance, and quality alerts across production lines

 

Prevented costly product contamination and financial losses

Company overview

KRKA is an international generic pharmaceutical company with headquarters in Slovenia. KRKA is selling its products to more than 70 countries around the globe.

Summary

At KRKA, system issues and quality concerns required immediate action. So they integrated an alert system with their intranet to instantly inform employees and production line operators about maintenance, failures, or urgent quality issues. With this solution, they reduced their support workload, improved response speed, and prevented costly product contamination, saving a significant amount of time and money.

img KRKA

Challenge

Informing the employees and manufacturing line operators about system failures, system maintenance, system upgrades, or other important events. Some recipients were using Terminals, while others were accessing the company’s intranet.

Solution

DeskAlerts software was integrated with the KRKA intranet, and the usage of its alerts has helped to decrease the number of calls to the tech support department.

quote2

Mostly, we use DeskAlerts for fast notification of all users in production who are currently working on a computer. We have several information systems, which from time to time we need to perform some maintenance tasks. Before DeskAlerts, we needed 2-3 hours to check that everybody has been informed about maintenance (emails, calling, …) and this involved 4-5 persons.

Sebastijan Kos
MES Project Manager for the implementation of the PAS-X product

Result

KRKA employees are now always informed about the critical events, and this is making their work more effective.

quote2

Before, we had to send 2-3 people to walk through offices and share information with everybody, now we simply inform them by using DeskAlerts (easy 1 hour is lost).

Sebastijan Kos
MES Project Manager for the implementation of the PAS-X product

In the future, the company wants to expand the reach and notify not only on-site employees but also those out of office.

quote2

Next, with DeskAlerts, we make sure that also people who have not been in the company during some events are informed and can react when they come back to the office. An example is the upgrade of a client, which should be performed asap due to security or other reasons. For this, I cannot even measure how beneficial this is for us.

Sebastijan Kos
MES Project Manager for the implementation of the PAS-X product

The company is also planning to use DeskAlerts for product-related issues.

quote2

Another less time/money saving but highly important task is to prevent Quality issues. For example, informing end users in production if QA detects that some equipment is not OK or that some working place has to be stopped immediately.

With DeskAlerts, we can react very fast and prevent possible contamination of the product. This can sometimes mean saving several €1,000.

Sebastijan Kos
MES Project Manager for the implementation of the PAS-X product

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