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Replacing Manual Communication Tools with Instant Staff Alerts for Faster Delivery of Critical Messages

NewPage

  • Industry: Manufacturing
  • Use case: Internal Communication
  • Location: United States
  • Employees: 240
 

Reduced reliance on HR staff for internal communication

 

Faster and more reliable delivery of critical messages

 

Lower communication costs and improved efficiency

Company overview

NewPage was a leading producer of printing and specialty papers in North America with $3.1 billion in net sales. In 2015, the company was acquired by Verso Corporation.

Summary

Emails and pagers made internal communication slow and inefficient at NewPage Corporation. So they adopted DeskAlerts to quickly and reliably send critical messages company-wide without relying on HR or outdated tools. With DeskAlerts, they streamlined communication, reduced costs, and ensured employees received important updates in real time.

img NewPage-1

Challenge

NewPage Corporation didn't have a working communication solution before DeskAlerts. To broadcast notifications to the company, they were sending numerous emails, which took the time of the HR department.

Solution

The IT team realized they needed to implement a fully-automated state-of-the-art alert system. The organization chose DeskAerts, a powerful desktop notification solution that enables faster, more effective, and more cost-efficient communication.

DeskAerts offered the broad range of features the city needed to meet its critical communication requirements.

quote2

Before DeskAlerts, communications in NewPage Corporation were organized in a complicated way. Simple broadcasting of the message involved several people from the HR department sending emails to target employees.

Greg Hotchkiss
IT Specialist

After DeskAlerts' implementation, in the event of a system issue, there was no need to make multiple calls to the HR department. The notification system worked much faster and provided a reliable communication channel.

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The reason we've chosen DeskAlerts? We were able to try it temporarily, and it worked great for our needs.

Greg Hotchkiss
IT Specialist

Result

The deployment of the DeskAlerts system over the existing infrastructure helped NewPage reduce communication costs, while making internal company messaging more reliable and effective than before.

With DeskAlerts, NewPage Corporation transformed its internal communication process by eliminating the need for HR staff to send mass emails manually and significantly reducing reliance on outdated pager systems. 

Critical information can now be delivered instantly and directly to employees without delays or multiple intermediaries.

This shift not only improved the speed and reliability of message delivery but also reduced communication costs. By streamlining their messaging infrastructure, NewPage got a more efficient, secure, and scalable communication strategy across the organization.

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