2 min read
Caroline Duncan: Sep 28, 2018 6:10:03 AM
There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act...
2 min read
Caroline Duncan: Sep 27, 2018 6:22:37 AM
IT help desk provides guidance and assistance and troubleshoots issues that arise with computers, software and other IT infrastructure that your employees need to access in order to do their jobs.
3 min read
Caroline Duncan: Jul 26, 2018 3:20:13 AM
The IT help desk is an important tool to ensure your company’s information technology runs smoothly and, as a result, so does your company as well.
2 min read
The IT services manager has a tough gig. Workplaces are changing at a rapid pace as a result of advances in technology – and the IT services manager is responsible for seeing that technology –...
2 min read
Caroline Duncan: Jun 14, 2018 7:08:29 AM
When you work on the IT help desk it can feel like you hear the same things over and over and over again.
2 min read
Caroline Duncan: Mar 28, 2018 1:15:38 AM
The IT help desk in most organizations is an extremely busy place to work. Help desk staff play an important role in troubleshooting, providing advice and responding to and fixing IT problems when...
3 min read
Caroline Duncan: Mar 27, 2018 5:16:36 AM
Your company would well and truly be in the minority if its IT systems managed to stay up-and-running 24 hours a day, 7 days a week, 365 days a year, forever and ever.
2 min read
Caroline Duncan: Jan 18, 2018 4:01:03 AM
When you think about hacking your help desk, your mind may wander straight to the terrible scenario that it has been compromised and commandeered by criminals.
2 min read
Caroline Duncan: Jan 17, 2018 12:12:40 AM
The IT help desk has an important role to play in the smooth running of your company. Your organization relies on the IT help desk to provide advice, troubleshoot and resolve information technology...
2 min read
Caroline Duncan: Jan 15, 2018 11:11:36 PM
As we begin a new year, it’s always a good time to take stock of how various aspects of your business are performing and what you can do to improve upon any deficiencies.
