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Caroline Duncan: Jan 29, 2018 2:09:38 AM
A study in 2016 found that companies in North America lose up to $700 billion every year due to IT outages – which includes a 78 per cent reduction in productivity.
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Caroline Duncan: Jan 24, 2018 11:19:17 PM
Communicating effectively in an emergency situation comes down to several factors: having good policies and procedures in place, being able to react quickly with appropriate information, and having...
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Caroline Duncan: Jan 24, 2018 1:27:43 AM
No matter what industry your company is in, a crisis is something that it is not immune from.
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Caroline Duncan: Jan 23, 2018 3:07:13 AM
Weather events can have a significant impact on your business activities. Whether your staff work outside in the field or work from an office, Mother Nature can affect your business operations in...
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Caroline Duncan: Jan 18, 2018 4:01:03 AM
When you think about hacking your help desk, your mind may wander straight to the terrible scenario that it has been compromised and commandeered by criminals.
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Caroline Duncan: Jan 17, 2018 12:12:40 AM
The IT help desk has an important role to play in the smooth running of your company. Your organization relies on the IT help desk to provide advice, troubleshoot and resolve information technology...
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Caroline Duncan: Jan 15, 2018 11:11:36 PM
As we begin a new year, it’s always a good time to take stock of how various aspects of your business are performing and what you can do to improve upon any deficiencies.
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Caroline Duncan: Jan 11, 2018 12:57:24 AM
If you’ve invested time and effort into boosting your organization’s levels of employee engagement, you already know that engaged employees are more productive, less likely to leave the organization...
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Caroline Duncan: Jan 10, 2018 12:48:26 AM
How engaged are your employees? Are they happy with their jobs, or is going to work a miserable chore they feel they have to endure every day until they find a better gig?
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Caroline Duncan: Jan 9, 2018 4:14:30 AM
Engaged employees are crucial to the success of your organization. Research has found that employees who are engaged in their roles are more loyal, which leads to increased productivity and...
