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How to Choose the Right Communication Channel for an Emergency

Caroline Duncan - Jan 25, 2018 11:19:17 AM

Communicating effectively in an emergency situation comes down to several factors: having good policies and procedures in place, being able to react quickly with appropriate information, and having the right tools for the job.

internal communication channel

Emergency situations can take many forms – it could be a natural disaster like an earthquake or a flood, a building fire, a terrorist attack or an active shooter situation. Being prepared for a range of scenarios will help you be on the front-foot should one actually occur.

When an emergency situation develops, you often have little-to-no warning that it is about to happen. The safety of your employees and the security of your business is at stake, meaning you need to be able to respond swiftly as time is critical.

Therefore it is important that you ensure your communications delivery method is high-performing and has the ability to reach the most amount of people possible in a short amount of time.

A proven and effective emergency communications channel is DeskAlerts. It is a powerful internal communications tool that allows you to send messages in the form of a pop-up window to the screens of employees. They will receive the message no matter what other programs they are using at the time, an the message cannot be skipped or ignored.

Many organizations around the world are using DeskAlerts for their emergency communications because:

The system is easy to use in a crisis

DeskAlerts has an uncomplicated user interface and anyone, regardless of their level of technical ability, can quickly and easily send messages with it. In an emergency where there is little time to spare, this feature is vital.

It has the best chance of being seen

Sending an email out in an emergency situation just isn’t going to cut it. You are relying on staff looking at their inboxes when a crisis hits, which is a completely hit and miss strategy. There’s no point in reading an email several hours later when you needed them to act straight away.

Added to that, email is now an unreliable communications method in general: many emails are never opened as workers are burdened with cluttered inboxes.

DeskAlerts allows you to communicate instantly and in real time.

It is customizable

You can set up templates that match your company branding and also suit your specific communications needs ahead of time, allowing you to save more time during an emergency situation when all you have to do is populate the template with relevant information

It shows statistics in real time

DeskAlerts has a statistics module that shows which of your staff members have seen the messages and which ones haven’t. One of the useful aspects of this is that you can follow up with staff who haven’t seen the messages directly to check on their welfare.

It allows you to target the audience to send to

If your company spans different geographic locations, sending an emergency warning about a situation in a specific location to your entire workforce isn’t going to be appropriate.

DeskAlerts allows you to send to custom, niche audiences so only those affected would receive the notifications. You can send the rest of your workforce an alert advising that there is a situation affecting one of your offices and that communication and staff availability will be affected for the duration.

Topics: Emergency Alert System

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