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Caroline Duncan: Feb 8, 2018 11:01:00 PM
Having a plan in place that you can enact as quickly as possible during an emergency is critical for your organization.
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Caroline Duncan: Feb 6, 2018 11:01:00 PM
Thanks to advances in technology, the way we work in 2018 is much different to how we worked even 10 or 20 years ago.
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Caroline Duncan: Feb 5, 2018 11:01:00 PM
There are many benefits to improving internal communication. These include improved employee morale, boosted employee engagement, better staff retention and an increase in productivity and...
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Caroline Duncan: Jan 30, 2018 11:01:00 PM
Did you know that hackers attack someone, somewhere on average at least once every 39 seconds? Exploiting vulnerabilities in IT security has become big business for cyber criminals, and it’s...
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Caroline Duncan: Jan 29, 2018 11:32:00 PM
Having your IT systems compromised is a nightmare that no company wants to experience. Reputational damage, huge financial losses and potential legal problems can befall an organization that has...
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Caroline Duncan: Jan 29, 2018 2:09:38 AM
A study in 2016 found that companies in North America lose up to $700 billion every year due to IT outages – which includes a 78 per cent reduction in productivity.
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Caroline Duncan: Jan 24, 2018 11:19:17 PM
Communicating effectively in an emergency situation comes down to several factors: having good policies and procedures in place, being able to react quickly with appropriate information, and having...
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Caroline Duncan: Jan 24, 2018 1:27:43 AM
No matter what industry your company is in, a crisis is something that it is not immune from.
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Caroline Duncan: Jan 18, 2018 4:01:03 AM
When you think about hacking your help desk, your mind may wander straight to the terrible scenario that it has been compromised and commandeered by criminals.
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Caroline Duncan: Jan 17, 2018 12:12:40 AM
The IT help desk has an important role to play in the smooth running of your company. Your organization relies on the IT help desk to provide advice, troubleshoot and resolve information technology...
