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DeskAlerts Blog

How to Choose the Right Mass Notification System

Anton Vdovin - Sep 21, 2017 4:24:47 PM

As a business owner, there are lots of things that are going in your mind. Obviously, you are always on the lookout for ways to improve your firm’s bottom line. You’re also concerned about your employees especially during critical situations like earthquakes and storms. This is where you’d want to have a mass notification system in your office as it would allow you to alert your workers right away.

Disasters like Hurricane Katrina have underlined the need for mass notification systems to be in place at work. Large and small organizations alike have adopted these programs to notify their employees about storms, hurricanes, terrorist attacks, and other man-made and natural disasters.

You may be interested in getting one for your business but choosing just one program can be difficult. After all there are more than 50 vendors of mass notification systems, so you’d probably get overwhelmed with the choices.

Mass notification systems

So how do you find the right mass notification system for your business? Here are some tips:

1. Consider the ease of use.

Unless your company is in the IT industry, one can conclude that there aren’t a lot of techies in your office. That’s why it is important to purchase mass notification software that is easy to use. Look into the configuration and administration of the program, as well as alert invocation.

Mass notification systems usually have customized templates. Novice users thus can send an accurate alert in a few seconds. Moreover, the right message is sent to the right people.

2. Consider the mode of message delivery.

You must also consider the way the alerts are delivered. Is it through text messages, emails, or push notifications? Or is it a combination of various platforms?

Moreover, you must determine if you and your workers have the devices to which the messages will be coursed through. Do all your personnel have smartphones? Does your office have PCs where emails and desktop alerts can be delivered? These are some of the questions that you need to ask yourself when choosing among the many mass notification systems in the market.

3. Ask about customer support and service.

Effective customer support is needed to continually gain from the mass notification product. Simply put, your business will benefit from the investment if its vendor is willing to provide adequate and consistent customer support to your personnel, particularly during times when the program is having technical problems.

You would want a vendor that can provide proactive support to your business. It shouldn’t just hand your office the system, teach the basics to your staff, and then leave. It should work with your team as a partner, reaching out to your administrator regularly and deploying resources when needed.

4. Weigh in the features and functionalities.

Just like in buying a new computer or smartphone, you need to know the features and functions of the mass notification systems you are interested in so that you can make an informed decision.

Ask each vendor to discuss you the major features of their product and think how these features can work in your office. For example, a mass notification system that can send delivery receipts is ideal because you would know that your employees have received your alerts during emergency situations.

5. Compare prices.

Lastly, you must also take into consideration the price of the product. Mass notification systems can cost thousands of dollars. It’s a significant investment so compare prices first and their features before making any decision.

By following these aforementioned tips, you can purchase the right mass notification program for your company.

Topics: Corporate Communication

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