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Caroline Duncan: Sep 14, 2017 6:59:26 AM
For many people, their morning ritual involves sitting down at their computer screens and working their way through the seemingly never-ending backlog of emails.
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Caroline Duncan: Sep 14, 2017 6:32:26 AM
A truly 21st century office problem is the burden of email overload. The task of keeping on top of an inbox that feels as though it fills up quicker than you can clear it is a daunting one for many...
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Caroline Duncan: Sep 14, 2017 4:13:28 AM
If your company’s helpdesk is like many others out there, you might find that you are understaffed and overloaded with calls from staff looking for tech support.
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Caroline Duncan: Sep 13, 2017 7:09:12 AM
When users contact a help desk they are often already frustrated that their software or hardware hasn’t functioned as they hoped – whether through user error or something else. How their call to the...
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Caroline Duncan: Sep 13, 2017 6:45:15 AM
The modern workplace is heavily reliant on information technology. From schools to hospitals to general office setups, computers and IT rule our worlds.
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Caroline Duncan: Sep 13, 2017 5:20:21 AM
Helpdesk staff play an important role within their organizations, helping internal staff solve their technical problems. But even if you have a lot of staff working your helpdesk, there are times...
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Caroline Duncan: Sep 13, 2017 5:04:32 AM
Your organization’s IT help desk is one of your most important corporate resources. With companies relying on technology to carry out so many important tasks, it is inevitable that systems will go...
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Caroline Duncan: Sep 12, 2017 2:37:25 AM
IT helpdesks play an important role within a company to support staff and resolve tech issues. A good help desk service is not just about fixing problems, but it can help to prevent them too.
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Security is absolutely critical in the modern workplace. In order to protect your business it needs to be the backbone of everything that you do.
