2 min read
Caroline Duncan: Sep 14, 2017 4:13:28 AM
If your company’s helpdesk is like many others out there, you might find that you are understaffed and overloaded with calls from staff looking for tech support.
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2 min read
Caroline Duncan: Sep 13, 2017 7:09:12 AM
When users contact a help desk they are often already frustrated that their software or hardware hasn’t functioned as they hoped – whether through user error or something else. How their call to the...
2 min read
Caroline Duncan: Sep 13, 2017 6:45:15 AM
The modern workplace is heavily reliant on information technology. From schools to hospitals to general office setups, computers and IT rule our worlds.
2 min read
Caroline Duncan: Sep 13, 2017 5:20:21 AM
Helpdesk staff play an important role within their organizations, helping internal staff solve their technical problems. But even if you have a lot of staff working your helpdesk, there are times...
2 min read
Caroline Duncan: Sep 13, 2017 5:04:32 AM
Your organization’s IT help desk is one of your most important corporate resources. With companies relying on technology to carry out so many important tasks, it is inevitable that systems will go...
2 min read
Caroline Duncan: Sep 12, 2017 2:37:25 AM
IT helpdesks play an important role within a company to support staff and resolve tech issues. A good help desk service is not just about fixing problems, but it can help to prevent them too.
2 min read
Security is absolutely critical in the modern workplace. In order to protect your business it needs to be the backbone of everything that you do.
5 min read
Today’s business world is fast-paced. Customers increasingly expect service around-the-clock, 7 days a week. Employees can work any time of the day, any day of the week.
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Cybercrime is big business for cybercriminals. The British insurance company Lloyds estimates that the damage inflicted on businesses around the world costs about $400 billion every year. This figure...
