2 min read
Caroline Duncan: Sep 28, 2018 6:10:03 AM
There’s a saying: “It takes all kinds to make a world”. If you’ve spent any time in a customer facing role you’ll understand exactly what this means – the diversity of the people and the way they act towards customer service staff show that not...
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2 min read
Caroline Duncan: Sep 27, 2018 6:22:37 AM
IT help desk provides guidance and assistance and troubleshoots issues that arise with computers, software and other IT infrastructure that your employees need to access in order to do their jobs.
3 min read
Caroline Duncan: Sep 20, 2018 4:46:55 AM
When you build a strong internal culture within your organization, you’re putting down rock-solid foundations that you can build the rest of your business around. Without a stable foundation, things...
2 min read
Caroline Duncan: Sep 19, 2018 6:32:31 AM
You don’t need to have employees operating dangerous and/or heavy machinery or working at great heights to put their own safety at risk – there are issues that can arise in any industry, in any...
2 min read
Caroline Duncan: Sep 14, 2018 1:26:22 AM
So it’s time to prepare a budget for your IT department. Perhaps this is the first time to do it, or maybe it’s an annual task that you dread.
2 min read
Caroline Duncan: Sep 12, 2018 4:51:38 AM
The global cost of cybercrime damage is tipped to hit $6 trillion annually by 2021 according to Cybersecurity Ventures. With this in mind it’s important that you understand the risks to your business...
3 min read
Caroline Duncan: Sep 7, 2018 6:16:38 AM
Quite often other areas of the business have a negative perception of the IT department and the staff who work within it, considering them to be inflexible, unhelpful, obstructive and rude.
2 min read
Caroline Duncan: Sep 7, 2018 4:14:01 AM
How committed your employees are to your organization and helping it to achieve its goals can be directly linked to the workplace culture that your company provides.
2 min read
Caroline Duncan: Sep 6, 2018 7:13:06 AM
In order to have a successful help desk you need to create cohesion between your internal processes and the expectations placed upon your staff by your customers. Having the right tools for the job,...
2 min read
Caroline Duncan: Aug 30, 2018 1:54:13 AM
People from different backgrounds and experiences bring a range of skills, knowledge and viewpoints to your organization to make it competitive and agile.
