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Caroline Duncan

Caroline Duncan is a communications writer and editor with a background in media, government, and corporate communications. She has been writing about internal communications since 2017, covering how organizations across manufacturing, healthcare, government, and IT handle emergency alerting, crisis response, and business continuity

Service desk incidents

9 min read

16 Most Common Helpdesk Problems (and How IT Teams Solve Them)

Tight budgets, limited staff, and a flood of repetitive tickets make it hard for a helpdesk team to respond quickly. In addition, when users don’t get timely help, frustration grows, and the team can burn out. But many of these issues are...

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internal public relation

9 min read

Importance Of Internal Public Relations And Why Your Company Needs Internal PR

When you think about public relations, you probably almost immediately think about the work that a company does to present itself in a favorable light with customers, stakeholders and the general...

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corporate screensaver

5 min read

Work Screensaver – Effective Channel Of Communication

Employees are often too busy attending to their daily tasks that it can be very difficult to effectively capture their attention during office hours.

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employee text messaging system

9 min read

Ways to Use Text Messages to Communicate With Employees

Sending employee messages via SMS can be an excellent additional tool to add to your internal communications toolbox. Using text messages to communicate with employees is a great way to reach them no...

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What is Visual Communication?

7 min read

How To Use Visual Communication and Why It Matters

What is Visual Communication? Visual communication involves using visual elements to convey ideas, information, or messages. This method uses tools like images, videos, graphics, and charts to make...

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The Importance of Employee Loyalty in the Workplace

8 min read

The Importance of Employee Loyalty: 10 Tips for Fostering It

Loyal employees are a major asset for any organization. Their commitment towards the company helps to ensure that it thrives - not just in terms of productivity, but by also creating a strong...

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11 min read

Belonging in the Workplace: How to Create a Sense of it?

Human beings like to seek connection and acceptance as part of the human condition. This extends to every aspect of life, including the workplace.

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How to Create an Internal Communication Plan

13 min read

How to Create an Internal Communication Plan: 10-Step Strategy and Template

The healthcare sector has undergone significant advancements in communication and information management in recent years. Hospitals are beginning to embrace digital smart technology and digital tools...

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8 min read

Nurse Communication Systems in Healthcare Continue to Improve

Advances in technology have brought improvements to all sorts of communications systems - and nurse communication systems in healthcare are no exception. A rapid uptake of new and emerging...

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Alert software solutions play a vital role in helping organizations effectively communicate and disseminate important messages to employees in a timely and targeted manner. Leveraging alert software can enable organizations to streamline communication processes, ensure message delivery, and enhance employee awareness of critical information and updates. Implementing alert software solutions can empower organizations to improve emergency preparedness, boost employee engagement, and foster a culture of efficient and responsive communication within the workplace.