5 min read
Caroline Duncan: Apr 7, 2021, 6:04:29 AM
Major incidents are events that occur in an organization that are generally critical in nature and require urgent attention in order to remediate the problem. Each business will have its idea of what constitutes a major incident, but in general,...
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4 min read
Caroline Duncan: Jan 21, 2021, 6:30:00 AM
A disaster can happen at any time, in any place, without any warning. Whether it be a hurricane, flood, earthquake, fire, terrorist attack, civil unrest, cyber-attacks, or mass casualty accident,...
5 min read
Caroline Duncan: Dec 18, 2020, 7:25:45 AM
Many industries face significant challenges in keeping non-desk based employees in the loop with important information. This is because, when it comes to internal communications, many organizations...
9 min read
Caroline Duncan: Dec 10, 2020, 12:15:00 PM
Hospitals and healthcare organizations have unique needs when it comes to internal communication. They are large and complex organizations where the stakes are high – if the proper information isn’t...
8 min read
Caroline Duncan: Oct 16, 2020, 8:49:27 AM
Legally and morally, employers have a duty of care to the people who work for them to provide a safe workplace. When an emergency situation affects your workplace, do you have an effective system in...
4 min read
Caroline Duncan: Sep 4, 2020, 8:39:46 AM
Companies need to be prepared for a range of scenarios that can eventuate where their business is disrupted in some way. These are known as “incidents” and can vary from IT outages to emergencies...
4 min read
Caroline Duncan: Aug 26, 2020, 7:45:00 AM
Employees spend a large chunk of the day looking at their computer screens. Are you capitalizing on the unused space in the background of their screens?
2 min read
Caroline Duncan: Aug 20, 2020, 7:47:29 AM
Bad weather isn’t just inconvenient, it can be dangerous too. Floods, hurricanes, blizzards, tornados, extreme heat - just to name a few - can disrupt your business. When an inclement weather event...
4 min read
Caroline Duncan: Jun 26, 2020, 7:27:00 AM
Having a reliable internal communications system is essential for any business, particularly when uncertainty strikes, and employees need clear, timely information to do their jobs, stay safe, and...
5 min read
Marc Do Amaral: Mar 13, 2020, 10:53:02 AM
As internal communicators, we tend to spend most of our time creating messages and seeking to deliver them through an effective array of online and offline channels. This alone is more than enough...
