Effective business communications has a huge impact in any business. For one it ensures that everyone in the team is on the same page, working closely and in harmony with each other. Doing so would greatly enhance the likelihood that organization goals will be achieved, such as increase in sales and improved bottom line.
It can also have an effect on the staff itself. Proper communication can motivate the employees, as they can feel that management is listening to their feedback. Clear communication also prevents workplace problems, such as confusion on role assignments. Moreover, positive communication in the workplace can strengthen working relationships in an organization.
Given the significant impact of communication at work, it is imperative for business owners and supervisors to promote a culture of open communication in the office. Here are some tips on how you can help promote positive communication in the workplace:
Listen, Listen
Communication should be a two-way street. One of the barriers to communication is the lack of attention that people give to others, whether it’s an employee not heeding the suggestions of a superior, or a manager refusing to acknowledge the feedback from his staff. Even simple things like working in a loud and noisy area can affect communication in the workplace.
Everyone in the group should realize that if they want to be heard, they should learn how to listen first. As a leader, set the example by giving your full attention to your staff during meetings. If you’re an employee, be attentive during group discussions. Don’t talk unless you’re being asked to do so by your boss.
Express Gratitude
Simple words and phrases like “good job” and “thank you” can go a long way towards building positive communication in the workplace. Employees don’t need to be rewarded all the time for a job well done, but appreciating their efforts should help in boosting their morale.
Being a leader, it is up to you to show your appreciation to the efforts of your staff members. When you compliment your workers, try to be more specific. Saying “good job” is acceptable, but your employee will love it if you will specify the good things she has done.
For example, cite how an account officer worked hard in landing a new account. You can add how important the deal is for the company.
If you are a staff member, make it a habit to express your gratitude to your boss and co-workers for anything good they do to you, like helping you out in a project, or supporting your career growth.
Communicate Openly
The most successful firms have an open line of communication between management and the employees. Having one encourages teamwork, ensuring that everyone is on the same page and working to reach common goals.
If you’re an employer or boss, communicate with your staff all the time. Don’t hide important information from them, or share the info to a selected group of staff members. Always keep your personnel in the loop—all of them, especially when it comes to matters that affect them.
Keep Your Word
When you commit to anything, whether it’s a lunch date with your group mates or a promise to send a staff to training, make sure you follow through with your commitment. No matter what the scenario is, you have to fulfill anything that you have promised to your staff.
For instance, if you were told by your workers that they want to attend a training-workshop to improve their skills, then don’t hesitate to approve the expense report when it comes to you. Or don’t set another meeting or date when you’ve already committed to meeting a colleague.
These simple things can build trust and respect from your staff, as you are showing that your commitment to them is very important.
Welcome Critical Feedback
Seek out and welcome critical feedback. People who excel at what they do are receptive of feedback given to them, as long as it would help them improve. They’re also not insecure to hear any criticisms, because they know that these would be beneficial to them in the long run.
So if you’re the boss, don’t hesitate to seek feedback from your staff. If you’re an employee, then be receptive to any comments or suggestions coming from your superiors. Don’t get upset or defensive when the people around you try to give you feedback regarding your work.
These are five great ways how you can help promote positive communication in the workplace. Whether you are the employer, unit manager, or an employee, you can make a difference in how the people around your office communicate with each other by following these tips. Eventually, your group will become more solid and united in working together towards the achievement of your organizational goals.
